Garrett Lewis

SOC Analyst II:
In my role as SOC Analyst II, I led a small team within a multi-billion dollar environment, providing leadership and expertise in cybersecurity operations. I was actively involved in hiring decisions and interviews, helping to shape the team that supported our security initiatives. My responsibilities included handling escalations, conducting in-depth investigations into security incidents, and managing the tuning of our security tools. I was recognized by the company for my consistent above-and-beyond efforts, with specific praise for my accountability, integrity, excellence, and teamwork. This recognition highlighted my dedication to setting high standards, supporting team success, and taking ownership of my professional growth. In addition to my cybersecurity responsibilities, I also served as a Subject Matter Expert for multiple email security products and ChatGPT, ensuring our team was well-equipped to combat emerging threats and leverage AI effectively.

As a SOC Analyst I, I provided frontline support to Managed Security Services customers, leveraging my foundational knowledge of cybersecurity to conduct triage and preliminary investigations of security alerts. I worked closely with senior team members to address potential threats and vulnerabilities, utilizing tools such as EDR, SIEM, and SOAR. My role also involved developing and maintaining Knowledge Base Articles and SOC Playbooks, ensuring comprehensive documentation to support ongoing security operations. I maintained a proactive approach to learning, staying informed on the latest cybersecurity threats and trends.

Triage incoming tickets and Service Now to monitor and intercept threats in real time
Perform Splunk investigations to determine network and end-user threats and vulnerabilities
Mange DMCA take down requests
Determine end-user compliance and facilitate quarantines if needed
Assist in vendor assessments regarding security compliance
Assist in company outreach initiatives to better promote company wide infrastructure security
Recommend improvements in security systems and procedures

• Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
• Expedited patient flow through the ED by effectively managing caseloads, anticipating needs, and allocating resources accordingly.
• Contributed to a positive patient experience by patiently answering questions, providing reassurance, and addressing any concerns in a timely manner.
• Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
• Improved patient care by providing timely and accurate documentation of vital signs, assessments, and interventions.
• Reduced wait times for laboratory results by efficiently collecting blood samples using proper venipuncture technique.

Administer daily personal care to patients of all ages, under the direction of nursing staff including meal preparation, feeding, recording intake and output and bathing.
Closely monitor risk-identified patients and perform emergency CPR when necessary.
Prepare patients, equipment and supplies for specific procedures and provide manual assistance as required.
Collect, deliver and conduct routine tests on patient specimens.
Escort or transport patients that do not require any hemodynamic monitoring.
Conduct routine and STAT EKGs, order verification and electronic transmission of EKGs.
Maintain readiness of HAZMAT Room.
Provide assistance during hazmat decontamination procedures.
Awarded commendations for Customer Support

• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
• Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.