To leverage my passion for helping others and my experience in high-intensity, service-oriented environments to excel as a Recovery Coach. I seek to join a forward-thinking organization where I can be challenged, continue to grow, and receive the necessary tools and support to empower individuals on their journey to recovery and well-being.
Overview
20
20
years of professional experience
Work History
Sales
Keller Williams City-View
San Antonio, TX
07.2014 - Current
Facilitated the buying, selling, and renting of residential and farm and ranch properties.
Conducted property market analysis to determine competitive pricing and market trends.
Managed property listings, ensuring accurate and appealing presentation.
Provided clients with expert advice on market conditions, prices, legal requirements, and related matters.
Negotiated contracts and agreements between buyers and sellers to ensure satisfactory outcomes for all parties.
Conducted property showings, open houses, and virtual tours to prospective buyers.
Developed and implemented marketing strategies to attract new clients and listings.
Consistently achieved and exceeded monthly and annual sales targets.
Corporate Trainer
J. Alexander's
San Antonio, TX
08.2019 - 01.2024
Restaurant Opening and Training Manager, J. Alexander's
Madison, Alabama
Successfully opened a new restaurant, overseeing the training of new staff in accordance with J. Alexander's standards.
Created a high-energy environment to engage all employees, referred to as "Champs" (both FOH and BOH), ensuring they learned and enjoyed their work.
Trained new management staff on operations and procedures over a 3-week period.
Pub Manager
Conducted weekly inventories and managed all LBW (Liquor, Beer, Wine) ordering.
Maintained a 3% gap while consistently meeting weekly and monthly budget goals to increase profitability.
Training Program Coordinator
Organized and managed the training program at a high-volume restaurant with an average weekly revenue of $130K.
Maintained high training standards despite high turnover rates, ensuring every new employee received proper training, tools, and support to succeed.
Key Hourly
Managed the Hot QC window, ensuring timely and quality food delivery.
Maintained a clean workspace and adhered to J. Alexander's food standards.
Resolved potential negative guest experiences, ensuring every guest felt welcomed and part of the J. Alexander's family.
Head Bartender
The Lost Bar And Grill
San Antonio, TX
01.2014 - 09.2014
Oversee daily operations of the bar, including staffing, inventory management, and customer service.
Develop and implement marketing strategies to increase bar sales and customer engagement.
Train and supervise a team of bartenders and support staff, ensuring adherence to company standards and policies.
Create and update beverage menus, introducing new cocktails and seasonal offerings.
Manage bar inventory, including ordering supplies, tracking usage, and minimizing waste.
Handle customer complaints and feedback, resolving issues promptly and effectively.
Analyze sales data and financial reports to identify opportunities for revenue growth and cost reduction.
Ensure compliance with health and safety regulations, as well as liquor licensing laws.
Account Manager
Quality Fasteners
San Antonio, TX
02.2012 - 01.2014
Expanded sales territory to include Houston, Dilley, Carrizo Springs, Kennedy, Gonzales and Corpus Christi
Achieved substantial growth by increasing monthly territory revenue from 2,000 to an impressive 20,000
Utilized effective lead generation strategies to secure new business opportunities and grow client list.
Head Server/Head Bartender/Head Trainer
Wild Wing Café
Snellville, GA
06.2011 - 12.2011
Server/Bartender/Trainer
Chili's
Snellville, GA
08.2007 - 07.2011
Inside Sales Representative
Microsoft
Johns Creek, GA
03.2004 - 08.2007
Education
Psychology -
Louisburg College
Louisburg, NC
08.2007
Psychology -
Wingate University
Wingate, NC
03.2005
College Preparatory -
Brookwood High School
Snellville, GA
06.2004
Skills
High-Intensity Environment Adaptability: Thrive in fast-paced, high-pressure settings, maintaining efficiency and composure
Goal Orientation: Consistently focused on achieving and exceeding set objectives, with a track record of meeting ambitious targets
Motivational Leadership: Highly driven to succeed, inspiring team members to perform at their best
Microsoft Office Proficiency: Skilled in utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for various business needs
Sales Territory Expansion: Proven ability to identify and develop new sales territories, driving market growth
Strategic Goal Setting: Expert in setting realistic sales goals and devising comprehensive strategies to achieve them
Effective Scheduling: Excellent organizational skills, adept at planning daily, weekly, and monthly activities to maximize productivity and goal attainment
Information Processing: Quick to assimilate new information and apply it effectively to meet sales objectives
Activities
Played college football at Wingate University and Louisburg College
Sunday School teacher for my church
Worked with teens and young adults struggling with addictions