Garrett Lusk
Summary
Experienced customer service professional with a proven track record of delivering exceptional support to clients. Skilled in active listening, problem-solving, and maintaining positive relationships. Committed to ensuring customer satisfaction and contributing to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
L4 Tax And Accounting Solutions LLC
2019.09 - Current
- Researching and solving client questions
- Accounts receivable posting deposits
- Accounts payable posting and paying bills
- Reconciling monthly bank accounts
- Following standard accounting procedures
- Filing and organization of supporting documents
- Handled customer inquiries and suggestions courteously and professionally.
Barista
Starbucks
2023.05 - 2023.11
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
Education
Associate Degree In Nursing - Nursing
Harrisburg Area Community College
Harrisburg, PA12.2025
CNA Certificate - Nursing
Santa Rosa Junior College
Santa Rosa, CA12.2024
High School Diploma -
Technology High School
Rohnert Park, CA05.2020
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Hospitality and Professionalism
- Flexible Schedule
- Available Weekends
- Resolving Complaints
- Stocking Supplies and Retail Products
- Supply Restocking
Timeline
Barista
Starbucks
2023.05 - 2023.11
Customer Service Representative
L4 Tax And Accounting Solutions LLC
2019.09 - Current
Associate Degree In Nursing - Nursing
Harrisburg Area Community College
CNA Certificate - Nursing
Santa Rosa Junior College
High School Diploma -
Technology High School
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