Garrett McBurney
Chandler
Summary
Dynamic retail professional with extensive experience at Ashley Furniture Homestore, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction and loyalty through effective communication and teamwork. Skilled in cash handling and inventory management, consistently improving store operations and fostering a positive shopping environment.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Ashley Furniture Homestore
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Store Manager
Mattress Firm
10.2012 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
Associate of Arts - Business Administration And Management
Yavapai College
Prescott, AZ01-2028
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Time management
- Customer engagement
- Retail sales
- Cash handling
Timeline
Retail Sales Associate
Ashley Furniture Homestore
08.2024 - Current
Store Manager
Mattress Firm
10.2012 - 12.2023
Associate of Arts - Business Administration And Management
Yavapai College
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