Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GARRETT MCCORMACK

St. George

Summary

Dynamic leader with extensive experience at Trane Technologies, excelling in building automation systems and team mentorship. Proven track record in conflict resolution and performance management, driving team success and customer satisfaction. Adept at resource allocation and fostering a culture of continuous improvement, ensuring project completion within deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CONTROLS TEAM LEADER

Trane Technologies
Charleston
09.2021 - Current
  • Providing mentoring and leadership for the Columbia / Charleston / Florence controls team.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Tracking OCR and managing service projects.
  • Providing superior service to several building automation systems for a wide variety of applications and customer base.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Motivated team members through recognition programs and performance-based incentives.
  • Identified needs of customers promptly and efficiently.
  • Maintained a positive work environment that promoted collaboration between team members.

SERVICE CONTROL TECHNICIAN

Trane Technologies
03.2020 - 09.2021
  • Providing superior service to several building automation systems for a wide variety of applications and customer base.

SENIOR SERVICE CONTROL TECHNICIAN

Johnson Controls
07.2014 - 03.2020
  • Providing superior service to several building automation systems for a wide variety of applications and customer base.
  • Led the branch the last two years in completed quoted jobs.
  • Completed all three levels of service technical academy (Factory, Senior, and Master).

SENIOR SERVICE TECHNICIAN/CONSULTANT

i-sys Corporation / Systems Developmental Integration
09.2011 - 07.2014
  • Provided superior service to several building automation systems for a wide variety of applications and customer base.
  • Specialized in integration of systems customized to best fit the customers needs.
  • Performed work across the country and out of the country.
  • The various systems serviced include the following areas: HVAC Controls systems (Continuum/Andover), Access control (Lenel, Continuum, Paycom, Door King, Automatic systems, and open options), Lighting (Continuum).
  • Serviced a wide range of electronic device products.

Education

High School Diploma - Emergency Medical Technician college program, Machine shop vocaonal classes

Colleton County High School
Walterboro, SC
05.2005

Skills

  • Instrumentation expertise
  • Leadership and mentoring
  • Interpersonal communication
  • Technical troubleshooting
  • Self-motivation
  • Reliability and dependability
  • Multitasking skills
  • Time management
  • Computer proficiency
  • Server management
  • Software installation and maintenance
  • Customer service and support
  • Performance management
  • Team leadership and collaboration
  • Conflict resolution strategies
  • Building automation systems expertise
  • Project management skills
  • Process improvement initiatives
  • Employee motivation techniques
  • Cross-department collaboration strategies
  • Resource allocation expertise
  • Customer needs assessment

Certification

  • Certified Emergency Medical Technician
  • Certified in Open Options Fusion Essentials Software
  • Certified in Fiber optics with Corning
  • Lenel OnGuard 1000R Access Control Hardware
  • Lenel OnGuard 2000R Access Control Hardware
  • Lenel OnGuard DL1000 Access Control Hardware
  • Lenel OnGuard DL2000 Access Control Essentials
  • Lenel OnGuard 4000R Digital Video
  • Lenel OnGuard 5000R Extended Products
  • Lenel OnGuard Silver Certified
  • Lenel OnGuard Gold Certified
  • Honeywell Network Basic TCP-IP Course Certification
  • IVES Certified Operator on Aerial Lifts (Booms & Scissors)
  • OSHA 30 Hour Outreach Training Certification
  • Johnson Control Service Technical Academy 'Factory Trained' Milestone
  • Johnson Control Service Technical Academy 'Senior' Milestone
  • Johnson Control Service Technical Academy 'Master' Milestone

Timeline

CONTROLS TEAM LEADER

Trane Technologies
09.2021 - Current

SERVICE CONTROL TECHNICIAN

Trane Technologies
03.2020 - 09.2021

SENIOR SERVICE CONTROL TECHNICIAN

Johnson Controls
07.2014 - 03.2020

SENIOR SERVICE TECHNICIAN/CONSULTANT

i-sys Corporation / Systems Developmental Integration
09.2011 - 07.2014

High School Diploma - Emergency Medical Technician college program, Machine shop vocaonal classes

Colleton County High School

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