Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Mercer

Enid,OK

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Service Advisor

Skyway Honda Of Enid
03.2023 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Documented problems and corrective actions to maintain records.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.

Diesel Mechanic

Enid Diesel
09.2020 - 03.2023
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Documented findings and actions taken.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Exceeded company goals for annual maintenance benchmarks as part of a dedicated team effort.
  • Tested and adjusted engines to foster proper performance.

Lawn Care Technician

Miller Lawn Care
07.2015 - 09.2020
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Developed lasting customer relationships and grew network over time.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.

Car Detailer

Stevens Ford
01.2014 - 06.2015
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.

Education

High School Diploma -

Enid High School
Enid, OK
05.2012

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Service Recommendations
  • Team player mentality
  • Technical knowledge
  • Price Quoting
  • Goal-oriented mindset
  • Staff education and training
  • Performance Goals
  • Client rapport
  • Team Collaboration
  • Clerical Support
  • Tech-Savvy
  • Sales expertise
  • Conflict Resolution

Timeline

Service Advisor

Skyway Honda Of Enid
03.2023 - Current

Diesel Mechanic

Enid Diesel
09.2020 - 03.2023

Lawn Care Technician

Miller Lawn Care
07.2015 - 09.2020

Car Detailer

Stevens Ford
01.2014 - 06.2015

High School Diploma -

Enid High School

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Garrett Mercer