Tour Guide
Gorge Underground
Rogers, KY
04.2023 - 08.2023
- Gathered and maintained requisite equipment for each tour.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Selected travel routes and sites based on knowledge of specific areas.
- Facilitated tours to groups of up to 14.
- Delivered guided tours, presenting scripted information and answering questions.
- Assisted customers in making travel arrangements such as hotel accommodations or car rentals.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Educated and shared natural, geological and cultural history through story-telling.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
