Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Moss

Kailua-Kona,HI

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

11
11
years of professional experience

Work History

Sole Proprietor

Oceans Unlimited/Garrett Moss Productions
Kihei, HI
10.2017 - Current
  • Fii Freediving Instructor
  • Ocean Guide
  • Photographer/videographer
  • Design and manufacture spearfishing equipment
  • Organize local community activities to promote the brand's visibility and reputation.
  • Oversee daily operations including customer service and financial management.
  • Identify new technologies that can be utilized to improve efficiency and productivity.
  • Design detailed business plans to outline finances, goals and operations of company.
  • Oversee financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.

Server

Tommy Bahama Restaurant & Bar
Wailea, Hawaii
11.2013 - Current
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • EFR responding to allergies and other medical conditions
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server Assistant

Andaz Wailea Maui Resort
Wailea, Hawaii
09.2013 - 04.2015
  • Collaborated with chefs on menu plans and special requests from customers.
  • Inspected all incoming deliveries for freshness and quality assurance purposes.
  • Set up stations for each meal shift according to established guidelines.
  • Provided excellent customer service by attending to guests' needs quickly and efficiently.
  • Communicated regularly with waitstaff about order status updates throughout the shift.
  • Adhered to all health code regulations regarding food storage, sanitation, and temperature control.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.

Education

Bachelor of Arts - Business Administration, Economics, Communications

Flagler College
Saint Augustine, FL
12-2008

Skills

  • Guest Engagement
  • Point of Sale (POS) system operations
  • Cash Handling
  • Professional Appearance
  • Exceptional customer service
  • Strong Work Ethic
  • Liquor, wine, and food service
  • Dining customer service

Timeline

Sole Proprietor

Oceans Unlimited/Garrett Moss Productions
10.2017 - Current

Server

Tommy Bahama Restaurant & Bar
11.2013 - Current

Server Assistant

Andaz Wailea Maui Resort
09.2013 - 04.2015

Bachelor of Arts - Business Administration, Economics, Communications

Flagler College

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Garrett Moss