Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Garrett Mow

Lynnwood,WA

Summary

Dynamic Client Relationship Consultant with over a decade of experience in customer service and sale; driving significant results in financials, operations and client engagement. Expertise spans mentoring, onboarding, and leading teams, fostering a culture of performance excellence and professional growth. Proficient in navigating complex inquiries and regulatory compliance, ensuring seamless client experiences while achieving organizational objectives. A strategic thinker with strong communication skills, adept at building lasting relationships with clients and stakeholders alike, while leveraging technical proficiency to enhance operational efficiency. Committed to delivering exceptional service and driving business success through innovative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Relationship Consultant 4

U.S. Bank
Everett, WA
07.2023 - Current
  • Ensured adherence to operational policies, banking regulations, and compliance standards in both teller and banking functions.
  • Serves as the lead consultant for complex account management, including business, estate, trust, etc. to provide tailored solutions to meet client needs.
  • Collaborate with Wealth Management, Business Banking, Mortgage, Payment Services to deliver comprehensive financial strategies and drive client satisfaction.
  • Maintain and strengthen client relationships through exceptional service and expert financial guidance.
  • Leverage management authority to support team operations and mentor staff in achieving performance goals.

Market Float Client Relationship Consultant

U.S. Bank
Everett, Washington
04.2022 - 07.2023
  • Traveled across district to branches to provide support during staffing shortages, ensuring seamless operations and excellent client services.
  • Supported branch teams by mentoring staff, improving workflows, and helping maintain high standards of service during challenging times.
  • Acted as the lead consultant for complex accounts, including business, estate, and trust accounts, delivering expert solutions to diverse client needs.
  • Partnered with Wealth Management, Business Banking, Mortgage, Payment Services to connect clients with the right resources to meet their financial goals.

Assistant Store Manager

Special Brews
Lynnwood, WA
02.2014 - 04.2022
  • Oversaw daily operations, ensuring smooth workflows and exceptional customer experiences in a fast-paced, high volume retail environment.
  • Created a system for record keeping of limited inventories and pricing based of market value.
  • Managed purchasing and inventory, working closely with multiple distributors to source rare and high-value craft beer and wine products.
  • Led marketing efforts, including social media management, promotions, and creative campaigns to drive sales with customers and industry partners.
  • Played a role in hiring and training staff, fostering a knowledgable and passionate team to deliver outstanding service.

Sales Director

Alpha Genesis
Arlington, WA
03.2016 - 05.2018
  • Developed and implemented strategic sales plans to achieve company goals and objectives.
  • Led a high-preforming sales team, providing guidance, training, and motivation to exceed targets.
  • Established and maintained strong relationships with key clients and stakeholders.
  • Analyzed market trends and adjusted strategies to meet changing demands and competitive pressures.
  • Oversaw the creation and execution of marketing campaigns to drive brand awareness and customer engagement.
  • Managed budgeting, forecasting, and reporting to ensure financial targets were met or exceeded.
  • Collaborated with other departments to streamline operations and enhance overall business performance.

Education

High School Diploma -

Edmonds Woodway High School
Edmonds, WA
01-2011

Some College (No Degree) - Business Administration And Management

Patten University
Online

Skills

  • Strong leadership
  • Sales expertise
  • Exceptional customer service
  • Performance coaching
  • Team building
  • Time management
  • Computer skills
  • Teamwork and collaboration

Certification

  • Leadership Council Graduate - U.S. Bank
  • Data Analytics Certification - Coursera
  • Certified Cicerone Professional - Cicerone

Affiliations

  • Professional Producer and Audio Engineer

Timeline

Client Relationship Consultant 4

U.S. Bank
07.2023 - Current

Market Float Client Relationship Consultant

U.S. Bank
04.2022 - 07.2023

Sales Director

Alpha Genesis
03.2016 - 05.2018

Assistant Store Manager

Special Brews
02.2014 - 04.2022

High School Diploma -

Edmonds Woodway High School

Some College (No Degree) - Business Administration And Management

Patten University

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Garrett Mow