Garrett Niles
Hartford,TN
Summary
Dedicated with Customer Service experience for providing quality care for ultimate customer satisfaction. Bringing forth a motivated attitude and a variety of powerful skills. Proven ability to establish and maintain excellent communication and under all levels of pressure. Highly adaptable individual able to pivot and quickly reorganize to achieve goals. Committed to utilizing my skills to further the mission of a company.
Overview
6
6
years of professional experience
Work History
Adventure Guide
Rafting In The Smokies
Hartford, TN
04.2022 - Current
- Summer Seasonal Position
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Ensured the safety and enjoyment of over 1,700 guests during 2 hour sessions.
- Led over 300 tours through class III and IV whitewater on the Pigeon River while providing an entertaining, memorable, and professional experience for people of all backgrounds.
Adventure Guide
Hanmer Springs Attractions
Hanmner Springs, NZ
10.2023 - 04.2024
- Fostered safe and memorable experiences on quad, raft, and bungee trips.
- Managed guests during check-in, payments, and waivers.
- Ensured professional grade photographs during all trips.
- Led over 60 rafting trips, 50 quad trips, and 290 bungee jumps.
Adventure Guide
Lake Tahoe Adventures
South Lake Tahoe, CA
11.2021 - 04.2023
- Winter Seasonal Position
- Provided a positive guest experience in remote settings and unpredictable weather.
- Ensured guest safety while in the back-country on heavy machinery.
- Led over 400 tours through Hope Valley.
Host, Barback
Harvest On Fort Pond
Montauk, NY
05.2021 - 10.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Performed various tasks such as stocking, pouring, and inventory to keep the restaurant running smoothly.
Assistant Director, Entertainment Executive
Relay For Life At Virginia Tech
Blacksburg, VA
09.2018 - 05.2021
- Collaborated with cross-functional teams to conceptualize and execute innovative fundraising campaigns, successfully raising nearly $1,000,000 to directly support the American Cancer Society.
- Conducted comprehensive market research to identify and engage new donor segments, resulting in a 7% increase in new participant acquisition for fundraising events.
- Developed and implemented strategic donor retention programs, increasing year-over-year return donor contributions by up to 20%.
- Aided in contract negotiations, securing speakers, performers and other contacts for Relay.
- Distributed tasks and managing a team of 10. Maintaining communication among leadership, known talent, and crew over events 12 hours long featuring over 8,000 participants and 200 volunteers.
Education
Bachelor of Science - Marketing Management
Virginia Tech
Blacksburg, VA05.2021
Skills
Adaptability
Communication
Customer Service
Logistics
Teamwork
Leadership
Timeline
Adventure Guide
Hanmer Springs Attractions
10.2023 - 04.2024
Adventure Guide
Rafting In The Smokies
04.2022 - Current
Adventure Guide
Lake Tahoe Adventures
11.2021 - 04.2023
Host, Barback
Harvest On Fort Pond
05.2021 - 10.2021
Assistant Director, Entertainment Executive
Relay For Life At Virginia Tech
09.2018 - 05.2021
Bachelor of Science - Marketing Management
Virginia Tech