Garrett O'Dell
Fort Worth,United States
Summary
Top performer with exceptional interpersonal, communication and public relations skills that allow the development of strong rapport with people on all levels. Outstanding record of achievement coupled with the ability to build and direct individuals through leadership, creativity, effective management and the motivation and development to a maximum potential. Seeking a position that will challenge and use my dedicated military experience and to positively impact performance while providing personal and professional growth
Overview
12
12
years of professional experience
Work History
Associate Technician
Charles Schwab
08.2021 - Current
- Currently working as an associate in technical support
- Duties involved include: over the phone technical support on all Charles Schwab platforms(website, trading platform, application)
- Technical support for Windows and MacOS operating systems and general customer support
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
Production Operator
DSM
07.2018 - 07.2021
- As the Dispersible Liquid Concentrate(DLC) operator I produce all 'liquid' orders from customers
- This includes tracking ingredient inventory, ensuring all Hazardous Materials are properly labeled and the actual manufacturing of said materials.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Server
Reata
01.2016 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Special Operations Capabilities Specialist-Comm.
United States Marine Corps
09.2011 - 09.2015
- Military Occupational Specialty(MOS)-0651-Data Network Specialist
- Completed CCNA modules 1-3 during MOS school
- Went on to be A+ and Sec+ certified
- Secondary MOS- 8071-Special Operations Capabilities Specialist-Communication.(SOCS-C)Assigned to a Special Operations Battalion, as a Special Operations Capabilities Specialist in the Communication Field, I was tasked with ensuring all communication equipment throughout the Company was functional, updated, and documented in appropriate records for continuous service.
- Worked with both Company level and Team level communicators to ensure mission readiness
Education
High school diploma -
Humble Christian School
Humble, TX05.2010
Skills
- Cost Control
- Quality Control
- Equipment Repair
- System Troubleshooting
- Issue Analysis
- Operations Monitoring
- OSHA Compliance
- Customer Service
- Works Well Under Pressure
- Power Tools and Equipment
- Tech-Savvy
- Risk Mitigation
- Attention to Detail
- Customer Rapport
- Documentation and Reporting
- Team Training
Personal Information
- Military Service Branch: USMC
- Military Service Rank: CPL
Timeline
Associate Technician
Charles Schwab
08.2021 - Current
Production Operator
DSM
07.2018 - 07.2021
Server
Reata
01.2016 - 06.2018
Special Operations Capabilities Specialist-Comm.
United States Marine Corps
09.2011 - 09.2015
High school diploma -
Humble Christian School
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