GARRETT OLIVER
Plano,TX
Summary
Results-driven Commercial Collections Specialist with over 14 years of experience in managing large portfolios, negotiating payment agreements, and resolving disputes. Known for reducing outstanding debt, improving cash flow, and fostering strong client relationships. Experienced in B2B litigation and navigating complex commercial agreements. Adept at working in fast-paced environments to ensure timely collection of receivables, minimizing organizational risk, and fostering financial stability.
Overview
15
15
years of professional experience
Work History
Executive Account Representative
RAB & Associates
01.2022 - Current
- Partnered with legal teams to escalate and recover delinquent accounts through litigation and advanced recovery methods
- Fostered strong client relationships through clear communication and problem-solving, leading to reduced delinquencies
- Ensured compliance with all internal policies and legal requirements while negotiating payment agreements and resolving disputes
- Monitored and updated client files and payment statuses in the CRM system to track resolution efforts
Executive Account Representative
Tucker Albin & Associates
01.2021 - 01.2022
- Managed high-value commercial portfolios, consistently reducing outstanding debts
- Developed and implemented tailored payment plans to maximize client compliance and enhance cash flow
- Maintained comprehensive client records in CRM, ensuring all communication and payment statuses were up to date
- Collaborated with internal teams to ensure timely collection and escalation of delinquent accounts for litigation when necessary
General Manager
ADP Restorations
01.2019 - 01.2021
- Directed operations for a multi-site restoration company, overseeing all subcontractor activities and ensuring project completion within deadlines
- Increased operational efficiency through optimized scheduling and resource management, delivering high-quality results
- Managed key client accounts, ensuring timely invoicing and payment processing to maintain cash flow
Founder & CEO
Next Generation Restoration & Construction
01.2018 - 01.2019
- Founded and managed a restoration and construction company, achieving significant sales in the first year
- Supervised a team of 5 professionals and managed the daily operations, including sales, budgeting, and customer service
- Focused on delivering exceptional customer service and high-quality storm damage restoration services
- Coordinated roof replacements and flood damage restorations for residential properties impacted by storms
Project Manager
The Kaufman Company
01.2016 - 01.2018
- Managed day-to-day operations for multiple subcontractors, ensuring timely project execution for a residential concrete company
- Oversaw scheduling, budgeting, and quality control to ensure projects were completed on time and within budget
- Implemented process improvements that reduced project delays and client complaints
Account Representative
RAB & Associates
01.2014 - 01.2016
- Specialized in business-to-business litigation and accounts receivable management for commercial clients
- Worked closely with clients to resolve disputes and optimize cash flow, ensuring timely payment of overdue balances
- Managed a large portfolio, negotiating payment arrangements and recovering outstanding debt
Account Representative
Tucker Albin & Associates
01.2010 - 01.2014
- Negotiated payment arrangements with clients, addressing disputes and identifying mutually beneficial solutions to recover overdue balances
- Assisted in collections, improving account resolution times and reducing outstanding debt
- Developed strong client relationships through effective communication, ensuring payment compliance
Education
High School Diploma -
Centennial High School
Frisco, TX01-2008
Skills
- Commercial Collections
- Debt Recovery & Negotiation
- B2B Litigation
- Accounts Receivable Management
- CRM & Database Management
- Conflict Resolution
- Cash Flow Optimization
- Client Relationship Management
- Team Leadership & Staff Supervision
- Project Management
Additional Information
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Advanced knowledge of CRM systems, Strong negotiation skills and conflict resolution experience
Timeline
Executive Account Representative
RAB & Associates
01.2022 - Current
Executive Account Representative
Tucker Albin & Associates
01.2021 - 01.2022
General Manager
ADP Restorations
01.2019 - 01.2021
Founder & CEO
Next Generation Restoration & Construction
01.2018 - 01.2019
Project Manager
The Kaufman Company
01.2016 - 01.2018
Account Representative
RAB & Associates
01.2014 - 01.2016
Account Representative
Tucker Albin & Associates
01.2010 - 01.2014
High School Diploma -
Centennial High School
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