Garrett Powell III

• Advocated compassionately for vulnerable and complex health plan members navigating government benefit programs.
• Enrolling/Renewing at least 8-10 member's a day to meet the daily quota & make sure the member receives their qualified Medicaid benefit they are eligible for.
• Conduct high-volume inbound and outbound outreach to assist members with enrolling in, re-certifying for, and re-qualifying for Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS).
• Explained government program requirements, eligibility criteria, and enrollment processes clearly to empower members in navigating complex systems.
• Collect, process, and verify sensitive personal and financial information to accurately complete enrollment and recertification documentation.
• Navigate multiple internal systems simultaneously to document member interactions, update enrollment status, and maintain accurate records.
• Meet established daily and weekly production goals while maintaining accuracy, professionalism, and a member-centered approach.
• Maintain strict compliance with HIPAA, applicable state regulations, and corporate privacy and security requirements when handling confidential member information.
• Facilitated access to government assistance programs, enabling eligible members to reduce healthcare premiums and out-of-pocket costs.

• Managed 40-60 call inquiries regarding health benefits, ensuring prompt resolution for employee concerns.
• Managed 40-60 call inquiries on health benefits, resolving employee concerns promptly to enhance overall satisfaction.
• Delivered exceptional customer service by addressing inquiries and resolving benefit-related issues, contributing to high member satisfaction.
• Answered questions about eligibility determinations and plan options.
• Demonstrated strong product and benefits knowledge to deliver accurate, efficient support.
• Resolved complex customer concerns by identifying root causes and implementing effective solutions.
• Maintain detailed, accurate documentation of all customer interactions in the CRM system.
• Proposed workflow improvements that streamlined processes, enhancing service efficiency and reducing average handling time.

• Handled 60-90 calls and emails daily, consistently meeting or exceeding response-time and resolution standards.
• Delivered exceptional customer support by resolving inquiries efficiently and professionally.
• Provided timely assistance to customers with inquiries regarding services and products.
• Managed a count of 60-90 calls and emails daily while meeting or exceeding response-time and resolution standards.
• Demonstrated strong product knowledge to provide accurate account and technical information.
• Resolved escalated customer complaints, ensuring customer satisfaction and retention.
• Proposed process improvements that streamlined workflows and enhanced handling time.

• Prepared and packed merchandise to meet customer orders and special handling requirements, ensuring timely delivery.
• Operated pallet jacks and forklifts to efficiently transport products within the freezer area.
• Prepared and packed merchandise according to customer orders and special handling requirements.
• Assisted with breaking down loads and stocking assigned sections to maintain organized inventory flow.
• Practiced preventive maintenance by properly inspecting equipment and notifying of items needing repair.
• Ensured stock accuracy and created purchase requests.
• Assisted with labeling, production workflow, and quality checks.

• Performed routine inspections and maintenance on medical equipment to ensure operational efficiency.
• Executed timely repairs on various home care devices, minimizing downtime for patients.
• Executed repairs on home care devices, ensuring minimal downtime for patients.
• Maintained clean and organized workspace to enhance safety and streamline equipment handling.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Maintained a clean and organized workspace to promote safety and efficiency in equipment handling.
• Ensured safe disposal of hazardous materials according to regulations.
• Documented repair and maintenance work to support compliance and operational records.

• Supervised front-end staff to ensure smooth store operations.
• Provided personalized recommendations based on customer inquiries and product knowledge.
• Greeted customers, assisted with product inquiries, and facilitated selections and purchases.
• Provided enthusiastic support to customers in-store and by telephone, ensuring exceptional service.
• Helped customers complete purchases, locate items, and join reward programs.
• Educated customers on coupons, promotions, and product information.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Supervised front-end staff to ensure effective customer service and operational efficiency. to ensure smooth store operations.

• Collaborated with camp counselors to create engaging learning activities that enhanced camper experience.
• Led groups of children safely through variety of camp activities.
• Assisted with maintenance and upkeep of campgrounds to promote a clean environment.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Mentored and supported youth throughout daily activities.
• Worked with children of varying age, interest, skill, and developmental levels.
• Provided guidance to youth during daily activities at camp.
• Led groups of children safely through a variety of camp activities.
• Assisted with maintenance and upkeep of campgrounds to promote clean environment.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.

Completed hands-on programming and software development training.

• Honor Roll every year.
• [3.7] GPA
• Study Abroad: [Dundalk, MD], [Computer Science]
• Completed AP course in [Computer Science]

Completed EMS coursework and EMT-B preparation.

• Previously attended CCBC during senior year of high school for dual-enrollment credits.
• Passed EMT-B course and currently studying for the National Registry EMT exam.
• [3.7] GPA

Completed advanced math and science curriculum supporting analytical and problem-solving skills.

Earned Honor Roll recognition for academic excellence.

• [3.8] GPA
• Ranked in Top [2]% of class
• [National Honor Society] Member
• Extracurricular Activities: [JROTC & Baseball]
• Dean's List [Semester 1 for 2018 & 2019]
• Completed AP course in [Calculus & English]