Garrett Rice
Seattle,WA
Summary
Passionate about animal care and dedicated to creating a positive environment. Personable and reliable individual with strong knowledge of basic animal health and welfare. Excellent skills in handling animals and assisting with medical procedures. Committed to contributing to the well-being of animals and supporting veterinary staff in delivering excellent care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Coordinator/Assistant Hospital Director
Roosevelt Animal Hospital (Cara Veterinary)
08.2023 - 12.2024
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
Lead Receptionist
Madison Street Animal Hospital
01.2022 - 07.2023
- Supports Hospital Director and Medical Director with the training of new employees, interns, and volunteers; assists in the preparation and execution of staff and leadership meetings while responding to staff memos in a timely manner.
- Obtained Medical Clerk certification to accurately dispense medications, supporting technician staff during peak hospital hours and enhancing the overall client experience.
- Engaged daily in leading, mentoring, and communication within the Reception Team ensuring policies and protocols are followed at all times.
- Employs effective communication and active listening skills to serve as a liaison between front office staff and medical personnel, ensuring questions and concerns are addressed promptly and efficiently.
- Works collaboratively with all team members to develop and enhance the Client Service Team, ensuring high-quality client care and staff productivity. Proactively identifies and implements improvements to optimize operations and deliver a seamless, efficient experience.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
Veteran Peer Mentor
Seattle University: Outreach Center
04.2019 - 09.2019
- Selected to attend and participated in the National Leadership conference held in Detroit, MI
- Was chosen out of multiple applicants and was the only student chosen within the College of Arts and Sciences
- Assisted in fostering a diverse community of first-generation/student veterans ensuring their academic success
- Ambassador for quarterly projects that build, aid, and sustain the on-campus veteran community
- Planned and hosted social events promoting student-veteran involvement and interaction
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
Administrative Specialist
U. S. MARINE CORPS
06.2012 - 06.2016
- Over two years of experience in administrative management of 80 Marine Corps recruiters’ records, including personnel files, travel claims, housing, and compensation.
- Provided high-quality customer service by managing high volumes of inbound and outbound phone calls daily for over two years.
- Successfully completed the Non-Commissioned Officer Leadership Course (E-4), equipping me to lead and mentor junior administrative specialists.
- Designed and implemented a Defense Travel System training program, educating over 800 Marines to improve their understanding of policies and procedures, ultimately enhancing system efficiency.
- Conducted detailed processing of medical, physical, and mental standards for Marine Corps applicants, ensuring compliance with enlistment requirements.
- Delivered administrative support for 790 Marines, managing records related to travel, family, education, compensation, promotions, and awards.
- Oversaw the entry and management of over 5,000 traveler accounts and claims with precision and efficiency.
- Trained in managing government funds through Citi Bank, maintaining accountability for $3.1 million in assets.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
Bachelor of Arts - Sociology
Seattle University
06-2025
AA - Arts and Sciences
Seattle Central College
05.2018
Certificate - Dental Assisting
Tulsa Technology Center
05.2012
Skills
- Engaged Leader
- New Hire Onboarding
- Time Management
- Conflict Resolution
- Relationship Builder
- Multiline Phone Operator
- Exceptional Customer Service
- Client Education
- Medical Record-Keeping
- Vaccine Administration
- Sample Collection
- Patient Restraint
Certification
Washington State Medical Clerks License Oct 2022 – Dec 2024
- WA Driver's License
Timeline
Care Coordinator/Assistant Hospital Director
Roosevelt Animal Hospital (Cara Veterinary)
08.2023 - 12.2024
Lead Receptionist
Madison Street Animal Hospital
01.2022 - 07.2023
Veteran Peer Mentor
Seattle University: Outreach Center
04.2019 - 09.2019
Administrative Specialist
U. S. MARINE CORPS
06.2012 - 06.2016
AA - Arts and Sciences
Seattle Central College
Certificate - Dental Assisting
Tulsa Technology Center
Washington State Medical Clerks License Oct 2022 – Dec 2024
- WA Driver's License
Bachelor of Arts - Sociology
Seattle University
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