Garrett Robertson

• Assisted in daily operations of food and beverage service, ensuring quality standards were met.
• Supported inventory management processes, monitoring stock levels and assisting with orders.
• Learned safety protocols to maintain a clean and organized dining environment for guests.
• Collaborated with kitchen staff to ensure timely food preparation and presentation.
• Handled guest inquiries and feedback, enhancing overall customer satisfaction experience.
• Participated in training sessions for new staff, fostering knowledge of service procedures.
• Managed inventory effectively, reducing waste and optimizing stock levels.
• Resolved customer complaints involving food or beverage quality and service.
• Organized successful special events that contributed to increased sales figures.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.

• Conducted comprehensive patient assessments to determine healthcare needs and establish care plans.
• Coordinated with multidisciplinary teams to ensure seamless patient transitions and continuity of care.
• Monitored vital signs and documented changes in patient conditions for timely interventions.
• Educated patients and families on treatment options, medications, and post-discharge care instructions.
• Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
• Trained new nursing staff on intake procedures, fostering a collaborative team environment.
• Educated patients about their medical conditions, empowering them to make informed healthcare decisions.
• Developed strong rapport with patients and families, establishing trust as a foundation for effective nursing interventions.
• Handled high-stress situations with professionalism and grace, defusing tension and maintaining a calm atmosphere during intake procedures.

• Supervised nursing staff, ensuring adherence to best practices and compliance with healthcare regulations.
• Developed and implemented patient care protocols to enhance service delivery and improve outcomes.
• Led daily briefings to coordinate care efforts, fostering clear communication among multidisciplinary teams.
• Mentored junior nurses, providing guidance on clinical procedures and professional development opportunities.
• Collaborated with administrative leadership to optimize staffing schedules based on patient needs and departmental goals.
• Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.

• Provided exceptional customer service, ensuring positive dining experiences for all guests.
• Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
• Collaborated with kitchen staff to coordinate timely food preparation and delivery.
• Trained new servers on menu knowledge and restaurant procedures, fostering team development.
• Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
• Implemented suggestions for improving workflow efficiency during peak hours, optimizing service speed.
• Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Provided exceptional outpatient behavioral healthcare
• Otained appropriate contracts and licensures, managed financial accounts, instituted electric charting, managed staff, designed websites and social media to inform and attract potential clients
• Facilitated dTMS treatment, evaluated patients for appropriateness of treatment, explained dTMS process to those who met criteria, authorized insurance payment or self-pay plans, continued ongoing communication with insurance companies as necessary along with internal MD, the patient, and their family members, facilitated continued education for personal use and the use of the staff, maintained health and safety of the clinic for the patients and staff
• Successfully generated positive cash flow within 1 year

• Delegated tasks and provided leadership for 8 nurses and support personnel.
• Answered questions and addressed concerns from employees via email, phone and in person.
• Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
• Provided direct nursing care to patients when personnel was short-staffed.
• Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
• Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.

• Initiated and completed re-certification contact with insurance companies and clinicians to obtain coverage for initial services
• Once admitted; monitored client diagnosis, treatment, and progress
• Conducted in-depth psycho-social assessment for initial diagnosis and treatment goals
• Maintained communication with psychiatrists and treatment team, while advising team regarding the care plan
• Appealed inappropriate reimbursement denials with representatives of third-party payers in light of client diagnosis, treatment and progress
• Coordinated services within the hospital setting as well as outside support services as needed

Lead Intake Nurse/Clinician/Supervisor

• Scheduled intake staff, assessed and ensured flow of environment to meet patient/facility needs
• Procured and assessed medical history of patients to ensure appropriate level of care
• Provided information to physicians, obtain and carry out new orders
• Communicated with transferring facilities as needed
• Continuously communicated with medical staff to ensure care needs were met and patient/staff safety was ensured

Nursing Supervisor

• Oversaw building operations 2nd shift full time, Monday-Friday
• Provided safety and care for psychiatric and behavioral health population
• Supervised all staff to provide optimum care for patients
• Ensured all regulatory and facility policies and procedures are followed

• Coordinated patient care plans, ensuring comprehensive treatment and adherence to regulatory standards.
• Mentored nursing staff on behavioral health best practices, enhancing team performance and patient outcomes.
• Implemented evidence-based protocols to improve patient safety and reduce hospitalization rates.
• Conducted assessments of patients' mental health status and developed individualized treatment strategies.
• Monitored patient progress, adjusting care plans based on feedback and clinical observations for optimal recovery.

• Supervised nursing staff to ensure adherence to best practices and regulatory compliance.
• Coordinated patient care activities, optimizing workflow and enhancing interdepartmental communication.
• Mentored new nurses, fostering professional development and improving team performance.
• Implemented quality improvement initiatives that enhanced patient outcomes and operational efficiency.
• Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.