Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Garrett Romo

CAPE CORAL,FL

Summary

Dynamic automotive professional with proven leadership at Tuffy Tire & Auto Service Center. Expert in diagnosing automatic transmission issues and driving sales growth. Skilled in recruitment and employee management, consistently enhancing team performance. Achieved a significant increase in customer satisfaction through effective service strategies and operational oversight.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager Promoted to Store Manager

Tuffy Tire & Auto Service Center
Fort Myers, Florida
04.2025 - Current
  • Started with Tuffy as an assistant manager.
  • After four months, I was promoted to store manager.
  • Sent customers inspections via text or email and then example in terms they can understand
  • Trained new staff on service procedures and customer interaction techniques.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Recruited and trained new employees to meet job requirements.
  • Handled commercial and fleet accounts.
  • Fluent with all data, Identifix, Repair Pal, Tekmetric, and all fleet-based systems.
  • Work with extended warranty companies for customers.
  • Employee scheduling and time management.
  • Drive and track sales.
  • Push flushes, alignments, and preventive maintenance.

Automotive Store Manager

Tire Choice- Monro
Fort Myers, Florida
11.2024 - 03.2025
  • I was hired as a floating manager. Shortly after, I was given a store to manage.
  • Managed daily operations of tire and automotive service department.
  • Oversaw inventory control and restocking of automotive products and supplies.
  • Interfaced with customers to resolve any issues or complaints in a timely manner.
  • Ensured inventory accuracy through regular cycle counts and audits.
  • Oversaw maintenance of equipment used by the automotive store such as lifts or diagnostic tools.
  • I covered other stores on my days off.

Store Manager

AAMCO Transmissions
Port Charlotte, Florida
04.2022 - 09.2022
  • Managed daily store operations and ensured smooth workflow among staff.
  • Resolved customer inquiries and complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Build estimates for transmission rebuilds and replacements.
  • Help Diagnose and repair automatic transmissions.
  • Ensured compliance with industry standards and regulations.
  • Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.

Automotive Shop Manager

AAMCO Transmissions
St. Petersburg, FL
10.2020 - 02.2022
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations.
  • Managed daily operations, client relations and IT.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Analyzed sales, labor and merchandise flow reports with AMS (AAMCO's software) and Quickbooks.
  • Consistently negotiated favorable vendor contracts, saving $5000.00(rough estimate) budget annually.
  • Used connections built over the years in the transmission/automotive industry allows for discounts to the company via relationships willing to share with company.
  • Directly managed team of 5 and oversaw 5 staff total in total auto care and transmission rebuilding operations.
  • Diagnosed Transmission issues in all vehicles. Expect manuals.
  • Directing non transmission technicians how to repair and rebuild transmissions for automatics. Most makes and models.
  • Build quotes and sell jobs for all automotive repairs and replacements. As well as transmissions rebuilds and replacements.
  • Oversaw owner change as shop manager and helped transition new owner and new employees.
  • Raised Google rating and reviews. 25+ five star reviews.
  • Order parts for all automotive jobs and compare pricing from different vendors to maximize profit.

Shop Manager

Sunbelt Transmissions
Tampa, FL
04.2020 - 08.2020
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Lead/supervised a team of 2 in the process of removing. replacing and rebuilding automatic transmissions for most makes and models.
  • Ordered/organized parts for transmission builder.
  • Assisted in rebuilding of automatic transmissions.
  • Cleaned and prepared automatic transmission parts for builder.
  • Made estimates, quotes and sales.

Part Owner/Operator

Sunbelt Valve Body Builders
Tampa, FL
04.2016 - 03.2020
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • customer service, sales, employee hiring, inventory, business plan, managing bank accounts, reconciling with Quickbooks, implement new ideas for revenue etc for transmission/valve body remanufacturing company.
  • Rebuilt valve bodies and SOME automatic transmissions.
  • Directly managed team of 4 and oversaw 4 staff total in remanufacturing automatic transmissions and valve bodies operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Managed sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.

Education

Aamco University
04.2021

Sunbelt University
Tampa, FL
06.2018

Automatic Transmissions

UTC
Kyiv, Ukraine
05.2017

GED -

William Rainey Harper College
Palatine, IL
08.2012

Skills

  • Decision making
  • Make estimates and build quotes
  • Specialize in diagnosing automatic transmission issues
  • Cost reduction
  • Diagnose most automotive issues
  • Sales Tracking
  • Know how to use QuickBooks, Microsoft Word, Excel, PowerPoint, all data, Transend, and Identifix
  • Operations Oversight
  • Business leadership
  • Sales Promotion
  • Mathematical calculation and reasoning
  • Staff Scheduling
  • Team Leadership
  • Customer Service Management
  • Recruitment and Hiring
  • Employee Management
  • Rebuilding/replacing valve bodies
  • Direct technicians on how to repair/rebuild automatic transmissions and other automotive repairs
  • Understanding how automobiles work
  • Recommend work suggested by the technician, and build an estimate
  • Present estimates and inspections to customers so they can understand
  • Repair transmissions
  • Capable of rebuilding some automatic transmissions

Certification

Basic transmission rebuilding

ATRA MEMBER

Nissan CVT rebuilding

References

References available upon request.

Timeline

Assistant Manager Promoted to Store Manager

Tuffy Tire & Auto Service Center
04.2025 - Current

Automotive Store Manager

Tire Choice- Monro
11.2024 - 03.2025

Store Manager

AAMCO Transmissions
04.2022 - 09.2022

Automotive Shop Manager

AAMCO Transmissions
10.2020 - 02.2022

Shop Manager

Sunbelt Transmissions
04.2020 - 08.2020

Part Owner/Operator

Sunbelt Valve Body Builders
04.2016 - 03.2020

Aamco University

Sunbelt University

Automatic Transmissions

UTC

GED -

William Rainey Harper College
Garrett Romo