Determined worker with strong Known for reliability, adaptability, and collaborative approach to ensure operational efficiency. Adept at working with team or individually to achieve high standards and deliver consistent results in dynamic environments. Skilled in diagnostics, safety protocols, and machinery optimization.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Warehouse Trainer
Martin Brower
2020.07 - Current
Completed daily orders with expert picking and packing of shipments.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Detail-oriented Order Picker with experience working in various large warehouse environments.
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Traveled across country to multiple other locations to onboard new employees and help initialize new management systems
Kept detailed log of employee training progress and evaluated where necessary.
Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
Trained and mentored 15 new personnel hired to fulfill various roles.
Mentored new hires on warehouse processes, ensuring adherence to company standards and best practices.
Cafe Manager
Speedway Gas Station
2018.12 - 2020.07
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Handled business administration functions such as payroll, cash register counting, and supply ordering.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Kept cafe in full compliance with health code standards and achieved consistent scores above company mean
Motivated staff to perform at peak efficiency and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Package Delivery Driver
Lapenski Package Service, LLC
2017.10 - 2018.12
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Maintained clean driving record and observed relevant traffic laws to reduce risk of incident.
Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Developed strong relationships with customers through courteous and professional interactions during deliveries.
Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Inspected load security and checked for damages.
Documented mileage, deliveries, pickups, customer issues and damages.
Operated light trucks to deliver loads as far as 80 miles from home location.
Body Shop Manager/Estimater
Bee's Chevrolet
2013.02 - 2017.10
Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Supervised and managed shop operations and tasks.
Examined damaged vehicles to determine degree of structural and mechanical damage.
Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Developed strong relations and partnerships with refinish vendors and insurance companies to facilitate productive business dealings.
Used Office and CCC to prepare and manage annual operating budget of body shop.
Coordinated and supervised 7 shop and field service technicians and assigned tasks and work orders.
Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
Reduced downtime with proactive maintenance scheduling.
Education
No Degree - Computer Numerically Controlled (CNC) Machinist Technology
Montcalm Community College
Sidney, MI
Skills
Safety Protocols
Vehicle inspection proficiency
Technical report writing
Effective Listening and Communication
Industry Best Practices
Quality Assurance
Teamwork and Collaboration
Problem-solving
Reliability
Professionalism and ethics
Adaptability and flexibility
Effective communication
Technical training
Job skill building
Repair processes
Experience using CCC software
Certification
Certified ICAR Platinum lvl 3 in Estimating, Gold lvl 2 in Non-Structural Repair and Gold lvl 1 in Refinishing and Structural Repair, Bee's Chevrolet - 2014 thru 2017
Serve Safe Certified, Speedway - 2018 thru 2020
Chauffeur License - 2017 thru current
Forklift Certification - 2020 thru current
Timeline
Warehouse Trainer
Martin Brower
2020.07 - Current
Cafe Manager
Speedway Gas Station
2018.12 - 2020.07
Package Delivery Driver
Lapenski Package Service, LLC
2017.10 - 2018.12
Body Shop Manager/Estimater
Bee's Chevrolet
2013.02 - 2017.10
No Degree - Computer Numerically Controlled (CNC) Machinist Technology