Garrett Saville
Lending Operations Manager
Emmitsburg,MD
Summary
Talented leader with 17 years of experience applying exceptional planning, leading, mentoring and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams, while improving processes and increasing productivity. I bring a solid understanding of industry trends, excellent communication skills, strong leadership, talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Lending Operations Manager
Wells Fargo
Frederick, MD
05.2020 - 01.2023
- Managed activities of a Loan Servicing team responsible for loan processing, servicing, and documentation, while managing workflow pipelines effectively and efficiently.
- Identified and recommended opportunities for process improvement and risk control
- Created and managed Pipeline/Efficiency team. Collaborated with management across all sites, providing leadership key strategies.
- Participated in the formulation and implementation of new and revised systems, policies and guidelines.
- Championed multiple pilot programs/initiatives, including UI Path software application and HPR Complaints dashboard.
- Learned and adapted quickly to new technology and software applications.
- Mentored and guided talent development of direct reports and assisted in hiring talent.
Customer Service Supervisor
Wells Fargo
Frederick, MD
04.2014 - 05.2020
- Gallup Q12 results in top 10% of enterprise leadership annually.
- Monitored metrics and developed actionable insights to improve efficiency and performance, resulting in a top performing team.
- Recognized for success with first call resolution and cross sales focused on customer financial goals, consistently among enterprise's leaders.
- Site champion for "Know Me" pilot, customer loyalty initiative. Organized weekly meetings and collaborations with our leadership team.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Lead new hire process for site: talent recruitment, POC for agencies, logistics of floor plan and equipment ordering.
Collections Supervisor
Wells Fargo
Frederick, MD
11.2009 - 04.2014
- Established top performing team, consistently within top 10% of enterprise, highlighted by several months of being #1 across all sites.
- Responsible for recruiting, providing new hire training, staff development and ensuring all direct reports receive on-going training and mentoring.
- Assisted with call volume forecasting, dialer management and staffing intervals to ensure service levels are met.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proven ability to learn quickly and adapt to new situations
- Helped meet changing demands by recommending improvements to business systems and procedures.
Skills
Project development and life cycle
undefinedTimeline
Lending Operations Manager
Wells Fargo
05.2020 - 01.2023
Customer Service Supervisor
Wells Fargo
04.2014 - 05.2020
Collections Supervisor
Wells Fargo
11.2009 - 04.2014
High School Diploma -
Catoctin High School
08.1998 - 06.2001
Education
High School Diploma -
Catoctin High School
Thurmont, MD 08.1998 - 06.2001
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