Garrett Schoen
San Tan Valley,AZ
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator III
Amazon Inc.
10.2023 - Current
- Handled 50-60 freight disruptions daily for LTL freight program
- Investigated and assisted drivers in performing their daily tasks across the U.S
- Worked with shippers to maintain schedules as well as investigated problems for the shippers
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Data collection on shippers and vendors as well as statistics on calls for QA purposes.
- Generated documentation and information required for customer shipments.
- Project: Created Process Flow Chart for LTL Team
- Project: Monthly Project Data collection and analyzation using and creating Pivot Tables
Website Security Analyst
Godaddy, INC.
09.2016 - 07.2023
- Managed SSL-Consistently met monthly requirements for QA and volume with ticket/email support
- Performed QA review of tickets
- Managed SSL-Management project: provided detailed review of QA system and presented
- Cross-trained in all three website security products (Managed SSL, Product, Remediation)
- Sucuri Chat Representative-assisted multiple customers in a fast-paced work environment
- Hosting Inbound Technical support-assisted customers in troubleshooting issues as well as provided excellent product support
- Inbound phone support-complete white-glove service for 30-40 tickets per day. All required metrics and provided excellent customer service achieved.
- Queried databases for information needed for report processing.
Administrative Assistant
Phoenix Children's Hospital
08.2013 - 09.2016
- Project Management-organized Medical Assistants and assisted in creating a detailed schedule for the physicians
- Data Analysis-analyzed and presented detailed statistics on physician scheduling and use of time
- Attended meetings and kept minutes as well as assisted in organizing the discussion
- Assisted twenty-five physicians as well as the Practice Administration in the daily responsibilities
- Helped train new employees in both procedures and the electronic records systems
- Responsible for receiving all electronic records and organizing for the entire clinic
- Became an expert in both Nextgen and Smart Chart, the electronic record systems that Phoenix Children's Hospital uses
- Organized on average 1,500 patient records per month
- Kept filing system organized and worked closely with supervisor to create procedures that would prevent unorganized filing
- Helped train new employees in both procedures and the electronic records systems
- Medical records department received multiple compliments during a difficult company merger.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Quality Manager Assistant
Eberle Design Inc.
01.2008 - 01.2013
- Assisted in increasing efficiency and effectiveness of the Quality Assurance program by updating and creating product analysis datasheets as well as performing graphical analysis of data
- Helped install and connect service department's computers to the company network
- Worked with Access Professionals to analyze and troubleshoot problems with Access Database
- Was an integral part in reaching repair department goals by receiving all incoming repairs and billing for services in a timely manner. Processed 20-30 orders per day
- Played an integral role in designing a new process that streamlined the repair department.
Customer Service
Various Retail/Service Jobs
01.2006 - 01.2008
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Displayed very good communication and customer service skills.
- Directed cleaning, restocking, and customer service activities.
Education
Bachelor of Science - Business Management And Entrepreneurship
Arizona State University
Tempe, AZ12.2012
Data Management Analysis
Colorado State University
Englewood, CO11.2024
Associate of Science - Business Administration
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2009
Skills
- Leadership Experience (6 plus years)
- Project Management
- Practiced Kaizen Experience
- SQL Experience
- Logistics Analysis
- Problem-Solving
- Customer Service
- Process Optimization
References
- Carlos Aguirre, guircr@amazon.com
- James Taylor, 319-899-3907, jamie@jamiedtaylor.com
- Rowdy Adams, 801-824-4785, rowdya22@gmail.com
Timeline
Logistics Coordinator III
Amazon Inc.
10.2023 - Current
Website Security Analyst
Godaddy, INC.
09.2016 - 07.2023
Administrative Assistant
Phoenix Children's Hospital
08.2013 - 09.2016
Quality Manager Assistant
Eberle Design Inc.
01.2008 - 01.2013
Customer Service
Various Retail/Service Jobs
01.2006 - 01.2008
Bachelor of Science - Business Management And Entrepreneurship
Arizona State University
Data Management Analysis
Colorado State University
Associate of Science - Business Administration
Maricopa Community Colleges - Mesa Community College
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