Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Shaffer

Crowley,TX

Summary

Management professional bringing a customer service background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Overview

12
12
years of professional experience

Work History

Store Supervisor/District Manager

QuikTrip
Fort Worth, TX
09.2023 - 04.2024
  • Managed 17 QuikTrip locations to company compliance standards in regards to cleanliness, kitchen cleanliness, and customer service.
  • Managed 200+ employees/ trained and developed employees through growth and promotional opportunities.
  • Trained and developed 17 Store Managers to run their store's effectively and to customers standards.
  • Responded to customer complaints in a timely and professional fashion to meet the customers needs.
  • In charge of all discipline for employees violating company policies up to termination.
  • On call 24/7 for store and employee emergencies.

Training Manager

QuikTrip
Euless, TX
03.2022 - 09.2023
  • In charge of all Full-Time hiring for the DFW metroplex.
  • Conducted interviews and hired applicants that met company standards.
  • Conducted Orientations for new employees.
  • In charge of 30+ QuikTrip trainers and oversaw the training program to ensure all trainees were trained to company standards.
  • Taught three different classes designed to develop newer employees; known as skills schools.

Store Manager

QuikTrip
Fort Worth, TX
06.2019 - 03.2022
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

QuikTrip
Fort Worth, TX
12.2013 - 06.2019
  • Provided guidance and support to Part-time staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Organized training sessions known as "QuikStarts" for new hires to familiarize them with the workplace environment.
  • Operated the store Kitchen to state and company food audit guidelines and kept to compliance.
  • Assisted Store Manager in evaluating employee performance and cultivating improvement initiative.

Computer Salesman

Ofil Systems
Wichita , KS
06.2012 - 11.2013
  • Provided technical advice on computers, software, and peripherals to customers.
  • Conducted periodic inventory checks of existing stock levels at the store.
  • Assisted in training new staff on proper sales techniques and product knowledge.
  • Analyzed customer feedback to improve the quality of service provided by the store.

Education

High School Diploma -

Goddard Highschool
Goddard, KS
05-2013

Some College (No Degree) - Business Admin

Butler Community College
Andover

Skills

  • Hiring And Training
  • Effective Customer Service
  • Customer Service Expertise
  • Employee Terminations
  • Team Leadership And Coaching
  • Merchandising Ability
  • Merchandising Trends
  • Employee Coaching
  • Goals And Performance
  • Goal Setting
  • Employee Supervision
  • Strategic Thinker
  • Interpersonal Skills

Timeline

Store Supervisor/District Manager

QuikTrip
09.2023 - 04.2024

Training Manager

QuikTrip
03.2022 - 09.2023

Store Manager

QuikTrip
06.2019 - 03.2022

Assistant Manager

QuikTrip
12.2013 - 06.2019

Computer Salesman

Ofil Systems
06.2012 - 11.2013

High School Diploma -

Goddard Highschool

Some College (No Degree) - Business Admin

Butler Community College

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Garrett Shaffer