GARRETT SITAR
Store Manager
Woodstock,IL
Summary
Dynamic and results-driven leader with over 15 years of experience in guiding high-performing sales teams to success. Expertise in fostering team engagement through transparent communication, accountability, and recognition of achievements has consistently driven performance. A strong commitment to revenue growth and business health is demonstrated through a proactive approach to adapting to changes, focusing on key metrics, and implementing strategic initiatives. Passionate about service excellence, empowering staff to create family-like customer interactions that build long-lasting relationships and enhance brand loyalty.
Overview
13
13
years of professional experience
Work History
Store Manager
Charter Spectrum
06.2025 - Current
- Led team in achieving sales goals through effective inventory management and visual merchandising strategies.
- Trained and mentored staff, enhancing product knowledge and customer service skills across the store.
- Streamlined operational processes, improving efficiency in daily store operations and stock replenishment activities.
- Implemented promotional campaigns, driving customer engagement and increasing foot traffic during peak seasons.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Retail Store Manager
Xfinity Comcast
07.2021 - 05.2025
- Coaching and mentoring of employees. Demonstrated commitment to employee growth by offering constructive feedback and mentorship, resulting in a total of 11 promotions within a three-year period (with five individuals reaching leadership positions).
- Created a culture of sales and winning by executing the Salesfloor Leader role. Implemented store tactics and strategies to achieve performance and sales goals at the highest level. (#1 in the Greater Chicago Region in Total Sales Achievement and Total Xfinity Mobile Sales Achievement in both 2022 and 2023)
- Implemented strategies to increase customer satisfaction levels and build brand loyalty. Above company tNPS goal for 28 of the last 29 months, including 18 consecutive months.
- Hired and trained positive, enthusiastic employees to boost the talents of the retail team. Built and maintained strong working relationships with team members. (97% YourVoice score 2022)
Big Ticket Merchandise Manager
HomeGoods
06.2020 - 07.2021
- Achieved a 28% increase in sales year over year by successfully establishing solid relationships with customers, implementing innovative merchandising strategies, and providing exceptional customer service.
- Enhanced employee skills in sales by providing coaching and training on credit card applications, merchandising strategies, and managing complex customer interactions.
- Reviewed sales and gross profit reports to identify strategies for boosting market growth. Led monthly sales meetings at the store to drive sales through merchandising and credit application.
- Demonstrated exceptional customer service skills by effectively managing difficult situations and serving as a role model for positive behavior to team members, receiving five customer service awards within the initial year.
Store Manager
GameStop
04.2013 - 06.2020
- Successfully managed and led operations at Crystal Lake and Algonquin units for eight months as a multi-unit leader, contributing to improved performance.
- Successfully identified and recruited high-performing individuals, resulting in the promotion of 8 associates. Prioritizing punctual performance evaluations, delivering constructive feedback, and acknowledging outstanding achievements.
- Consistently surpassed sales targets for seven consecutive years, successfully achieving business objectives. (two Top 10% of Company Awards)
- Achieved consistently high levels of customer satisfaction by providing outstanding service over all seven years with an NPS rating exceeding 90%, resulting in enhanced member loyalty.
- Analyzed monthly sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Education
Bachelor of Arts - Finance
University of Arizona Global Campus
OnlineHigh School Diploma - undefined
East Aurora High School
Aurora, IL05.2006
Skills
- Financial performance oversight
- Coaching expertise
- Strategic goal setting
- Revenue enhancement
- Analytical problem-solving
- Recruitment and onboarding
- Long-term planning
- Informed decision-making
- Sales performance analysis
- Culture development
- Outstanding communication skills
- Mathematical Aptitude
- Relationship building and management
- Leadership Development
- Performance Reviews
- Multitasking and organization
Timeline
Store Manager
Charter Spectrum
06.2025 - Current
Retail Store Manager
Xfinity Comcast
07.2021 - 05.2025
Big Ticket Merchandise Manager
HomeGoods
06.2020 - 07.2021
Store Manager
GameStop
04.2013 - 06.2020
High School Diploma - undefined
East Aurora High School
Bachelor of Arts - Finance
University of Arizona Global Campus