Garrett Skelton
Champaign,IL
Summary
Dedicated and member-focused with over 3 years of banking experience. Proven track record of opening over 200 deposit accounts since early 2023. Professional technician with hands-on experience in troubleshooting, maintenance, repair of complex systems, and implementing meaningful changes both for our membership and staff. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics. Known for effective problem-solving and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Innovation Technician / Digital Systems Operator
UICCU
Champaign, IL
08.2025 - Current
- Diagnosed issues in systems and implemented corrective actions promptly.
- Provided staff support, addressing technical concerns quickly and effectively to minimize disruptions.
- Resolved 120+ tickets in less than 9 months addressing improvements to processes, implementing changes to better the member experience, and troubleshoot issues within our digital platforms
- Collaborated as a subject matter expert on projects launching a Business Money Market product, launching a pilot for a Deposit Account Origination system, and implementing enhancements to our Digital Banking and online application experiences.
- Collaborated with internal departments and vendors to ensure changes or enhancements to our online platforms are optimal to members and every team involved.
Lead Teller / Lobby Lead
UICCU
Champaign, IL
03.2022 - 08.2025
- Provide exceptional service to all members including cash handling, sharing information about CU products and services, answer member inquiries and resolve issues.
- Open and manage deposit accounts.
- Refer our members to the appropriate department for other products and services that we don’t offer on the Teller line.
- Collaborate with my team often to show support for our team and our members.
- Provide compliance with the bank’s policies and procedures and help to enforce them on our team.
Delivery Driver
Jimmy John's Sandwiches
Champaign, IL
01.2021 - Current
- Ensure product accuracy and quality.
- Helped with in store tasks or projects in my down time.
- Providing great customer service upon delivery, greeted them and thanked them.
- Maintain safe, courteous, and timely deliveries.
Education
High School Diploma -
Mount Pulaski High School
Skills
- Proficient in conveying information clearly and effectively, both verbally and in writing, ensuring seamless interactions with clients and colleagues
- In-depth knowledge of banking operations, financial products, and services, with a proven ability to manage and optimize financial transactions
- Skilled in handling various banking tasks, including account management, transaction processing, customer service, optimizing and troubleshooting online platforms, and ensuring accuracy and efficiency
- Dedicated to providing outstanding service, resolving member issues promptly, and enhancing member satisfaction and loyalty
- Experienced in managing cash transactions, maintaining accurate records, and ensuring the security of the financial assets
- Highly organized with the ability to manage multiple tasks, prioritize effectively, and maintain a structured work environment
Timeline
Innovation Technician / Digital Systems Operator
UICCU
08.2025 - Current
Lead Teller / Lobby Lead
UICCU
03.2022 - 08.2025
Delivery Driver
Jimmy John's Sandwiches
01.2021 - Current
High School Diploma -
Mount Pulaski High School