Garrett Smith
Romulus,MI
Summary
Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.
Overview
5
5
years of professional experience
Work History
HVAC Technician
Thornton And Grooms
01.2024 - Current
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Customer Service Advisor
Atchinson Ford
01.2019 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Addressed complex issues by scheduling repair appointments.
- Exhibited high energy and professionalism when dealing with clients and staff.
Forklift Operator
Penske
11.2018 - 01.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
Huron High School
New Boston, MI05.2018
Skills
- Product or Service Support
- Work Order Preparation
- Appointment Scheduling
- Customer Relations
- Schedule Management
- Account Updates
- Payment Processing
- Paperwork Processing
- Data Collection
- Consultative Sales
- Store Maintenance
- Customer Service
- Multi-Line Phone Talent
- Active Listening
- Documentation
Timeline
HVAC Technician
Thornton And Grooms
01.2024 - Current
Customer Service Advisor
Atchinson Ford
01.2019 - 12.2023
Forklift Operator
Penske
11.2018 - 01.2019
Huron High School
Similar Profiles
Jacob McKinnonJacob McKinnon
HVAC Technician at Thornton & GroomsHVAC Technician at Thornton & Grooms
Brittany McCawBrittany McCaw
Professional Dog Groomer at Golden Grooms (self-employed)Professional Dog Groomer at Golden Grooms (self-employed)
Jack AppletonJack Appleton
IT Specialist at Quattlebaum, Grooms & Tull PLLCIT Specialist at Quattlebaum, Grooms & Tull PLLC