Years of Professional Experience
Garrett Thomas
District Manager
Tampa,FL
Summary
I am a dedicated and top-performing employee that has excelled in project management and operations for 7+ years. With my experience, I know how to motivate a team and carry out goals. I am dedicated to successful time management and organization to streamline my work output. I am seeking a new opportunity where I can continue to grow and deliver results.
Overview
13
13
7
7
Years of Operation Management
5
5
Years of Project Management
10
10
Years of Customer Service/Client development
Work History
District Manager
Securitas Security Services USA, Inc
10.2021 - Current
- Responsible for daily operations within my portfolio, which consist of multiple vertical market clients that include financial, manufacturing, information technology, and logistics
- Current operating portfolio 3.8 million with 3,500 service hours and 25 clients
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Project Manager
Roto-Rooter Services Inc
07.2019 - 10.2021
- Direct supervision of 60+ technicians in the field
- Planned, designed, and scheduled phases for large projects.
- Facilitated workshops to collect project requirements and user feedback.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
Branch Manager
Securitas Security Services USA Inc
10.2015 - 07.2019
- Responsible for daily operations within my portfolio, which consist of multiple vertical market clients that include financial, manufacturing, information technology, and logistics.
- Implementation of Technology to increase margins and retention of clients
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
Marketing Manager
Morgan Exteriors Inc
07.2013 - 10.2015
- Generation of leads through digital and grassroots marketing for home improvement products
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Project manage local trade shows and events to showcase products and generate leads.
- Used data analytics to track lead generation campaigns and improve quality.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Assistant General Manager
Texas Roadhouse Inc
11.2009 - 07.2013
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed team schedule with eye for coverage needs and individual strengths.
- Scheduling of staff to maximize labor cost and overtime
- Reduced operational risks while organizing data to forecast performance trends.
- Daily testing of hand made products to ensure corporate guidelines
- Training and development of staff for domestic and international opening of corporate locations
- Ordering of supplies and negotiations of vendor supply contracts.
Education
Bachelor of Fine Arts - Graphic Design
Valdosta State University
Valdosta, GA05.2009
Skills
- Staff Management
- Strategic Planning
- Quality Standards
- Coordinate Events
- Business Management Principles
- Health and Safety Regulations
- Financial Management
- Employee Scheduling
- Project Management
- Accounting Techniques
- Cost Management
- Sales Strategies
Timeline
District Manager
Securitas Security Services USA, Inc
10.2021 - Current
Project Manager
Roto-Rooter Services Inc
07.2019 - 10.2021
Branch Manager
Securitas Security Services USA Inc
10.2015 - 07.2019
Marketing Manager
Morgan Exteriors Inc
07.2013 - 10.2015
Assistant General Manager
Texas Roadhouse Inc
11.2009 - 07.2013
Bachelor of Fine Arts - Graphic Design
Valdosta State University
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