Garrett Thurman
Mount Holly,NC
Summary
Personable IT professional eager to bring a positive mindset, technical skills, and collaborative spirit to the operations team. Dedicated IT Service Desk Technician with hands-on experience in understanding our Active Directory structure. Track record of willingness to take on added responsibilities in order to meet team goals. Proven professional growth is evident from willingness to step out of the preferred comfort zone, learn from mistakes to develop personal and professional growth. A positive attitude and passion for continuous learning make me a strong candidate to be considered for the Systems Administrator role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Desk Technician
Octapharma Plasma
05.2023 - Current
- Invest spare time in collaborative work with system administrators, actively seeking opportunities to absorb their expertise and cultivate a mindset aligned with their responsibilities.
- Demonstrates a strong ability to delegate tasks while simultaneously prioritizing issues impacting center production and revenue. Efficiently manage workflows to optimize team productivity and maintain a positive attitude.
- Exhibits strong teamwork by covering shifts on short notice and willingly working unassigned shifts when required. Showcase reliability and commitment to team success, contributing to a cohesive and dependable service desk environment.
- Dedicated attitude for exhausting all troubleshooting steps before escalating tickets to additional teams. Provide clear and detailed documentation of troubleshooting processes, minimizing confusion and ensuring efficient ticket resolution.
- Hungry appetite for knowledge, actively pursuing additional certifications to enhance technical skills. Embrace a dynamic learning mindset, swiftly adapting to a forever-changing environment.
Delivery Associate
Apex Express Logistics
10.2020 - 04.2023
- Awarded additional position managing routine maintenance of over 60 amazon vehicles, preventing lost revenue
- Increased average monthly KPI performance metrics 10 % from customer feedback reviews
- Trained new candidates with operation of software applications, including resolving system errors to stay efficient
- Assisted with configuring handheld device systems for new hires, including software technical support
Municipal Water Operator
City Of Belmont
09.2017 - 10.2020
- Analyzed supervisory control and data acquisition systems, calculated abnormal conditions displayed on software
- Obtained NC Grade I Biological Water Operator certification after one year of experience
- Calibrated electrical equipment, completed various forms of technical troubleshooting machines following written instructions
Education
High School Diploma -
South Point High
Belmont, NC2011
Skills
- Hands on experience with windows server 2019, virtual machine technology using home labs
- Foundational knowledge of the organization's Active Directory structure, DHCP scope
- Currently engaged in fundamental power shell training to automate tasks and improve workflow
- Configured Windows Server 2019 domain settings, server name, DNS configuration, and remote desktop for additional training
- Fundamentals of how to navigate in Cisco Meraki to maintain networking infrastructure
- Willingness to admit mistakes and learn from them
- Hands-on experience with Ticketing systems
- Trained on key indicators of abnormalities inside the data center
- Preparing for the Security Exam, and developing a better understanding of how to secure systems
Certification
CompTIA A+
Qualys Vulnerability Management Detection & Response
Timeline
IT Service Desk Technician
Octapharma Plasma
05.2023 - Current
Delivery Associate
Apex Express Logistics
10.2020 - 04.2023
Municipal Water Operator
City Of Belmont
09.2017 - 10.2020
High School Diploma -
South Point High
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