Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Garrett Tsao

Salt Lake City,UT

Summary

Dedicated equipment rental operations manager with a history of meeting company goals utilizing consistent, organized, and team building practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the United Rentals brand.

Overview

8
8
years of professional experience

Work History

Operations Manager

United Rentals
02.2021 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Reported issues to higher management with great detail.
  • Supervised operations staff of 40-50 team members and kept employees compliant with company policies and procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help branch 99D evolve and grow to 27-28% ROCA in 2022.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Inside Sales Representative

United Rentals
07.2019 - 02.2021
  • Responsible for inbound calls and walk in customers, providing quotes, reservations, and availability of equipment and transportation.
  • Effectively cross communicating between service, dispatch, and management to exceed customers' need and expectations.
  • Assigned as primary point of contact for Strategic Account Managers (SAMS) assisting with key accounts and finalized used equipment sales.
  • In direct communication with strategic, national, and local accounts to build stronger relationships.
  • Assist dispatch with sourcing equipment, while solving day to day challenges to take care of each customer.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Customer Care Specialist

Humana: C3 Customer Contact Channels, MSO
03.2018 - 07.2019
  • Handle high volume of inbound calls from Humana's Medicare members, addressing any questions regarding benefits, claims, and enrollment.
  • Thoroughly and efficiently gather information to fulfill members' needs and educate them where applicable regarding Humana Medicare Policies.
  • Resolve member issues in one call or escalate when appropriate.
  • Meet and exceed C3 and Humana's performance metrics.

Financial Aid Planner/Academic Advisor

Independence University
05.2015 - 11.2016
  • Finalized final enrollment step with Student Services.
  • Educated returning, active, and potential students about educational funding options such as loans, grants, and scholarships.
  • Processed returning, active, and potential students' Title IV applications and seek additional funding options.
  • Verified all financial awards available with Department of Education for each student.

Education

Bachelor of Science - Economics, Minor in Business Administration

University of Oregon
Eugene, OR
09.2013

Skills

  • Independent Decision Making
  • Collaborative Decision Making
  • Policy and Procedure Implementation
  • Interpersonal Customer Service
  • Staff Management and Training
  • Conflict Mediation
  • Negotiating
  • Cost Containment
  • High-Pressure Environments
  • Goal Attainment

Timeline

Operations Manager

United Rentals
02.2021 - Current

Inside Sales Representative

United Rentals
07.2019 - 02.2021

Customer Care Specialist

Humana: C3 Customer Contact Channels, MSO
03.2018 - 07.2019

Financial Aid Planner/Academic Advisor

Independence University
05.2015 - 11.2016

Bachelor of Science - Economics, Minor in Business Administration

University of Oregon

Similar Profiles

CREATE PROFILE
Garrett Tsao