Garrett TUCKER
RIO RANCHO,NM
Summary
Detail-oriented Aircraft professional skilled in directing, monitoring and performing preventive and unscheduled aircraft maintenance. Thorough knowledge of standard industry hardware and materials with continuous drive for new knowledge.
Overview
9
9
years of professional experience
Work History
CV-22 AIRCRAFT MECHANIC
United States Air Force
Albuquerque, NM
04.2018 - 02.2024
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Performed Refuel and Defuel operations
- Performed APU and Blade Fold operations
- Launched and Recovered aircraft
- Performed flightline towing of aircraft
- Performed heavy maintenance on engines, gearboxes, and proprotor hubs
- Inspected and maintained CV-22 airframe, proprotors, hub and blades, engines, and gearboxes
- Performed pre-flight, post flight, and phase inspections
Customer Service Representative
Golden Nugget Hotel & Casino
Lake Charles, LA
01.2015 - 02.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Science - Aviation Maintenance
Embry-Riddle Aeronautical University
Kirtland, NM01.2024
Skills
- 6 years experience aircraft maintenance
- 7-level and Red X certified
- aircraft tow qualified
- refuel and defuel qualified
- Apu and blade fold qualified
Timeline
CV-22 AIRCRAFT MECHANIC
United States Air Force
04.2018 - 02.2024
Customer Service Representative
Golden Nugget Hotel & Casino
01.2015 - 02.2018
Associate of Science - Aviation Maintenance
Embry-Riddle Aeronautical University