Garrett Van Dellen
Senecaville,Oh
Summary
Professional in customer service with proven experience in coaching teams to excel. Skilled in conflict resolution, communication, and training methodologies. Strong focus on collaboration and achieving results, adaptable to changing needs. Known for reliability and fostering positive, results-driven environment.
Overview
11
11
years of professional experience
Work History
Customer Service Coach
Discover Financial Services, DFS
10.2022 - Current
- Collaborate with assigned team for mutual goal.
- Maintain up-to-date knowledge of industry trends and standards, integrating this information into coaching daily.
- Monitor adherence to federal banking regulations (FDIC, TILA, ECOA, FCRA, etc.) and internal compliance procedures.
- Modify approach based off individual needs.
- Consistent communication with assigned Lead and team.
- Assist in professional development of employees.
- Evaluate individual performance metrics, identify areas for growth and provide tailored solutions.
- Strengthen overall team cohesion by organizing team-building activities and fostering a supportive work environment.
- Facilitate regular team meetings to discuss challenges, share successes, and brainstorm solutions.
Customer Service Supervisor
Discover Financial Services, DFS
04.2022 - 10.2022
- Daily communication with internal departments.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Developed strong relationships with key clients, maintaining open lines of communication to address concerns promptly and professionally.
- Ensured timely resolution of complex cases by prioritizing workload and allocating resources appropriately.
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Minimized future escalations by proactively identifying potential problem areas and implementing preventive measures.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
Customer Service Representative
Discover Financial Services, DFS
10.2018 - 04.2022
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Juvenile Corrections Officer
State of Ohio Department of Youth Services
07.2017 - 10.2018
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
Security Officer
Ohio Christian University
08.2014 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
BA - Criminal Justice
Ohio Christian University
04.2017
High School Diploma - undefined
Lakes Community High School
05.2011
Skills
- Strong communication skills
- Time management
- Phone etiquette
- Conflict resolution
- Negotiation tactics
- Coaching and development
- Employee relations
- Task delegation
- Team leadership
- Complex Problem-solving
Timeline
Customer Service Coach
Discover Financial Services, DFS
10.2022 - Current
Customer Service Supervisor
Discover Financial Services, DFS
04.2022 - 10.2022
Customer Service Representative
Discover Financial Services, DFS
10.2018 - 04.2022
Juvenile Corrections Officer
State of Ohio Department of Youth Services
07.2017 - 10.2018
Security Officer
Ohio Christian University
08.2014 - 06.2017
High School Diploma - undefined
Lakes Community High School
BA - Criminal Justice
Ohio Christian University
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