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Results-driven delivery service professional with a proven track record at Peradesign Furniture, enhancing client retention through effective issue resolution. Skilled in dynamic delivery and remote desktop support, I streamlined payment processes and resolved scheduling conflicts, ensuring seamless service. My proactive approach and attention to detail consistently improved customer satisfaction.

Possessing over 18 years of experience in IT services, built a versatile career encompassing delivery management, bid solutioning, consulting, service operations, network administration, and business analysis.

SOM is a highly experienced IT professional with a proven track record in project management, service management, service delivery, solution architecture, and development. Currently serving as the Principal Service Delivery Director/AMS Lead/QA Lead for the Healthcare and Education domain at NCS (SingTel Group), SOM is responsible for successfully delivering large-scale national projects and effectively managing their operations. Prior to joining NCS, SOM held the position of Senior Service Delivery Manager in the Health & Public Service Sector at Accenture, where they worked closely with major healthcare providers and government health organizations in Singapore. Renowned for running cost-effective and profitable operations with a strong focus on creating value for customers, SOM excels in conducting strategic discussions and negotiations with client stakeholders to ensure visible and significant business outcomes. In their current role, SOM's primary objective is to establish and maintain positive client relationships while ensuring that NCS fulfills its contractual obligations for Application Maintenance and Operations Support in the most cost-effective manner possible, aligning with NCS Delivery Method. With core competencies in developing strategies and solutions, cloud migration, pre-sales and deal shaping, P&L management, healthcare information technology, project management, service management and delivery, change and release management, infrastructure operations management, solution architecture, leadership and talent management, vendor management, conflict resolution, troubleshooting techniques, coordination and tracking; SOM possesses a comprehensive skill set that enables them to excel in their field.

Experienced Service Delivery Coordinator adept at communicating between parties, completing reports, and improving collaboration with suppliers to reduce delays. Familiar with billing and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

GARRETT VASSO

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Delivery Service

CIT Spring Intern

Athletic Summer Intern

Food Service

Summer Business Intern

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Bachelor of Science - Health And Fitness Management, Business Management

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CIT Spring Intern

Athletic Summer Intern

Food Service

Delivery Service

Summer Business Intern

Bachelor of Science - Health And Fitness Management, Business Management

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