Summary
Overview
Work History
Education
Skills
Timeline
Generic

GARRETT A

stockton,CA

Summary

Skilled team player with strong background in high stress environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

SCR - Customer Relations

TTEC
09.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Developed strong relationships with clients, resulting in increased customer retention and loyalty.
  • Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
  • Streamlined communication channels, leading to faster problem resolution and improved client satisfaction.
  • Conducted thorough analysis of customer feedback to identify trends and areas for improvement.
  • Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
  • Maintained detailed records of client interactions, allowing for more personalized service and tailored solutions.
  • Proactively identified potentialissues through ongoing monitoring of account activity, preventing escalations or complaints.
  • Recognized consistently for outstanding performance in handling difficult situations with empathy and professionalism.
  • Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.

DELIVERY DRIVER

isds
06.2018 - 01.2022
  • Loaded and unloaded items for delivery to and from the vehicle
  • Delivered items within reasonable time by traveling most direct route
  • Tracked and maintained records for mileage, fuel usage, and delivery information
  • Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
  • Followed prescribed routes and time schedules to meet 100% on-time delivery
  • Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required
  • Ensured that the truck was well-maintained and scheduled required repairs
  • Addressed customer complaints, proactively seeking resolution to promote repeat business
  • Operated delivery vehicles safely for 3 years without accidents
  • Loaded and unloaded trucks, vans, or automobiles
  • Carefully checked inventory loads against shipping papers to verify the accuracy of each order
  • Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes
  • Used local road knowledge and GPS applications to plan the most efficient routes and work around issues like accidents and construction.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

MEDICAL TECHNICIAN

Brookdale
02.2016 - 06.2018
  • Maintained open dialogue by communicating pertinent information to health care team to enhance contribution to patient care
  • Protected patients and employees by adhering to infection-control policies and protocols and following policy for disposing of, labeling, and handling biohazardous materials
  • Correlated clinical information and lab results and reported discrepancies to supervisors and other personnel
  • Evaluated, dressed and immobilized wounds on patients in the field
  • Stabilized patients for transportation to an area medical facility to obtain further treatment
  • Developed professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks in professional societies
  • Monitored use of material and reagents and maintained correct inventories for each material stored and used in laboratory
  • Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples.

CAREGIVER

brookdale
01.2014 - 02.2016
  • Maintained case notes to document resident progress and condition
  • Assisted residents in managing daily living including lifting, bathing, and feeding support
  • Performed household chores to ensure cleanliness, safety, and livability
  • Evaluated patient's medical condition on daily basis
  • Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities
  • Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
  • Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease
  • Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
  • Collaborated with peers and medical teams to support resident care plans, working under RN's supervision
  • Followed agency policy and procedures in administering care to clients
  • Provided companionship throughout day, engaging clients in conversation and activities
  • Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
  • Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
  • Maintained safe and clean patient environment
  • Cooked healthy, balanced meals and snacks to meet the individual client's dietary needs
  • Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
  • Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
  • Trained family members exceptional bedside care and daily living support for loved ones
  • Cooked meals based on nutritional requirements and special diets.

IN-HOME CAREGIVER

comfort keepers
05.2012 - 04.2014
  • Transported clients to doctor's office, grocery store, and other essential errands
  • Managed household chores through routine house cleaning, meal preparation, and laundry
  • Assisted with client personal care needs such as bathing and dressing
  • Observed and reported any changes in client conditions
  • Administered medications or aided client with self-administration
  • Supported patient health and mobility by guiding through range of motion movements and exercises
  • Held friendly conversations with clients to offer companionship and emotional support
  • Reviewed and followed specific care plans for clients and reported completed tasks
  • Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements
  • Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation
  • Remained calm and maintained professionalism during times of high emotional stress
  • Discussed care problems with the supervisor or case manager to find the best solution
  • Prepared meals for patients, taking into account special food restrictions and diets
  • Provided accurate reports of observations by applying active listening and critical thinking skills.

Education

HIGH SCHOOL DIPLOMA -

linden high school
linden, ca
04.2013

Skills

  • Customer service
  • Prioritization
  • Verbal communication
  • Customer relations
  • Analytical thinking
  • Multitasking
  • Social Media Management
  • Telephone Etiquette
  • Computer Literacy
  • Customer Service

Timeline

SCR - Customer Relations

TTEC
09.2022 - Current

DELIVERY DRIVER

isds
06.2018 - 01.2022

MEDICAL TECHNICIAN

Brookdale
02.2016 - 06.2018

CAREGIVER

brookdale
01.2014 - 02.2016

IN-HOME CAREGIVER

comfort keepers
05.2012 - 04.2014

HIGH SCHOOL DIPLOMA -

linden high school

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GARRETT A