Garrett Wilsford
Hope Hull,AL
Summary
Dynamic Inside Sales Representative with over 3 years at Endries International, mastering customer relationship management and negotiation. Excelled in roles from warehouse to sales, significantly enhancing customer service and team collaboration. Proven track record in employee training and event planning, leveraging strong communication skills and a creative approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Endries International, Inc.
04.2016 - 08.2024
- Company Overview: I have worked full time for the company Storeroom Fasteners who was recently acquired by Endries International
- I have worked full time for the company Storeroom Fasteners who was recently acquired by Endries International
- I have grown up in this company and learned the fasteners trade from a young age
- I have been able to work in and understand most of the positions required that have helped this company be successful
- I have worked the inside sales representative position for over 3 years
- In that time I feel I have proved my outstanding customer service skills
- Along with my knowledge of the products we trade in, and my ability to work with the team around me
- I have been involved with training multiple waves of new employees
- I have also been involved with and developed many ways of approaching different protocols, common issues, and customer service tactics
- My previous position was centered around working with an outside salesmen team to get customer orders into our system and to navigate delivery times
- This also includes direct contact with customers to input direct orders, and to improve customer relations
- I would also directly go to customers to handle product orders that our salesman were not able to get to
- I was trained in outside sales, although I was never officially given that title
- Through my years with the company I have worked every position in the warehouse
- These include general assembly, order pulling, and receiving
- I then moved onto the counter sales department
- I feel I excelled in this department though my skills in customer service and my creativity when helping customers solve their current issues
- Also, while working the counter I was also trained in hydraulics and how to plan and build the required hoses to make a system run correctly
- I have worked full time for the company Storeroom Fasteners who was recently acquired by Endries International
Customer Service
Rockin' Jump
06.2017 - 09.2017
- I was in 3 different roles while with this company
- I was started in the general customer support and safety role
- This role was a customer facing role in which we helped the customers learn the safety lessons needed and as well as help plan and run events
- I was quickly added to to the general maintenance and cleaning crew who were expected to work different hours along with their normal shifts
- I was able to learn how to use different cleaning equipment and how to work with a team to best plan how to tackle a project
- After a two-week period I was then worked into the Café sales counter role
- In this role I worked the sales counter interacting with customers and processing their orders
- I was also using the various machines provided to prepare the requested food products
- I wound also work with another team and plan out and set the appropriate timing needed to have the planned event's food prepared
Education
2 semesters of college - Business
Southern Union State Community College
Opelika, AL04.2017
High school diploma -
hooper academy
Hope Hull, AL04.2016
Skills
- Inside Sales
- Order Entry
- Account Management
- Outside Sales
- Customer support
- Customer relationship management
- Customer service
- Data entry
- Negotiation
- Purchasing
- Teamwork
- Communication skills
- Math
- Employee evaluation
- Problem solving
- Employee relations
- Events management
- Event planning
- Computer skills
- Sales
Timeline
Customer Service
Rockin' Jump
06.2017 - 09.2017
Inside Sales Representative
Endries International, Inc.
04.2016 - 08.2024
2 semesters of college - Business
Southern Union State Community College
High school diploma -
hooper academy
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