Outgoing customer service expert, specializing in identifying problems and rationalizing solutions. Efficient and hardworking; independently and in group settings. Eager to learn and add value to the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Above Wing Agent
Unifi Delta
01.2023 - Current
Customer service, Upgrade to supervisor, problem solving, quick learning and growth, leadership
Landlord
Independant
01.2021 - Current
Property management, customer service, communication scheduling, interior design, efficient time management and multi-tasking
Administrative Assistant
Tranquility Services
08.2020 - Current
Administrative paperwork, billing, file organization and maintenance, transportation, etc
Fluid and flexible responsibilities
Leasing Consultant/Manager
Town Court Apartments
05.2021 - 12.2021
Sell/Lease Apartments, process applications, review income, customer service, scheduling invoices, maintain records etc.
Worked directly under founder learning about sales and marketing techniques, sales, created advertisements, filing
Intern
West Bloomfield Parks & Rec
01.2016 - 01.2017
Worked on plans for future WB parks and renovations, visited each park weekly to observe and analyze what could be improved, implemented projects for community and park growth
Education
Licensed Barber -
Michigan Barber School
Detroit, MI
08.2023
Quantitative Economics Major -
United States Naval Academy
Annapolis, MD
06.2021
Graduated with a 4.15 GPA -
West Bloomfield High School
West Bloomfield, MI
06.2017
Skills
Hard worker
Critical thinker
Natural leader
Excellent written and verbal communication
Team player
Customer Service
Social Perceptiveness
Problem-Solving
Computer Software Skills
Customer Satisfaction
Calm Under Pressure
Resourceful and Proactive
Accomplishments
2018 & 2019 Commandant's list (USNA)
Division 1 football scholarship (USNA)
Earned Pell Grant for Michigan Barber School
Established my own bible study group
2017 male athlete of the year (WBHS)
2017 most representative student (WBHS)
Varsity track, football and basketball captain 2 years.
Associated Organizations
Omega Psi Phi Fraternity Incorporated
United States Naval Academy
Navy Football
Midshipman Black Studies Club
National Society of Black Engineers
Volunteer Experience
Special olympics (2018-present)
Feeding the homeless in DC (2017-present)
Volunteered at many music festivals in sales (Made in America, Country Music Festival, Sea Hear Now, Curlfest etc)
Sorted food at local food bank 2019-2020
Meals on wheels 2015-2018
Volunteer worked events at first baptist church of glenarden (2018-2020)
Date auction for UMD BSU (2019)
Annapolis bay area swim (2018-present)
Volunteering event at nursing home (2019)
High school scholarship gala (2019-present)
ACT tutoring (2018-2019)
Volunteers of America adopt a family Christmas (2020)
Certification
Michigan Barber License
DTW Airport Badge
Authorized Direct Care Worker
Above Wing Agent Training
Timeline
Above Wing Agent
Unifi Delta
01.2023 - Current
Leasing Consultant/Manager
Town Court Apartments
05.2021 - 12.2021
Front Desk Associate
Crunch Fitness
02.2021 - 06.2021
Landlord
Independant
01.2021 - Current
Administrative Assistant
Tranquility Services
08.2020 - Current
Intern
QRS Marketing Group
01.2016 - 01.2017
Intern
West Bloomfield Parks & Rec
01.2016 - 01.2017
Licensed Barber -
Michigan Barber School
Quantitative Economics Major -
United States Naval Academy
Graduated with a 4.15 GPA -
West Bloomfield High School
Michigan Barber License
DTW Airport Badge
Authorized Direct Care Worker
Above Wing Agent Training
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