Garrett Wolak
Escanaba,MI
Summary
Disciplined and motivated cybersecurity professional with a B.S. in Information Assurance and Cybersecurity from Northern Michigan University and hands on experience as a SOC/MDR Support Analyst. Proven ability to communicate effectively with technical teams, sales staff, and MSP partners to support secure environments across a variety of clients. Skilled in SIEM operations, incident response, log analysis, and system integration. CompTIA CySA+ certified and experienced in real world threat detection, ticket triage, and supporting cybersecurity operations in Windows, Linux and MacOS environments. Adaptable, team oriented, and committed to delivering high quality support in fast paced security operations settings.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
SOC / MDR Technical Support Specialist
OpenText
Marquette, MI
08.2023 - Current
- Serve as a frontline technical resource for MSP partners, supporting the security of their customers’ environments through real-time monitoring, incident triage, and integration consulting.
- Collaborate daily with international development, threat hunting, and sales teams to provide end-to-end support across the MDR lifecycle.
- Assist partners with technical onboarding and configuration tasks, including firewall and syslog integrations, alert tuning, ticket automation, and log ingestion validation.
- Respond to and investigate a wide range of security events—such as malware detections, brute-force attempts, phishing domains, and suspicious login activity—via our proprietary SIEM and threat intelligence feeds.
- Perform log analysis and correlation using both the Pillr platform and data visualization tools (e.g., Elastic Stack) to identify threats and provide actionable insights.
- Manage and resolve support requests through Freshdesk, ensuring timely and accurate communication across all stakeholders.
- Document internal processes and contribute to technical knowledge bases and onboarding materials used in partner enablement and team training.
- Leverage CompTIA CySA+ certification to inform security best practices and enhance incident response and threat detection capabilities.
Cybersecurity and Business Systems Intern
Northcross Group
Marquette, MI
05.2023 - 08.2023
- Reviewed industry standards for cyber compliance and security.
- Worked closely with fellow security personnel to create and review cyber compliance policies for clients.
- Made recommendations to improve security procedures and systems.
- Analyzed and tested company applications for bugs or vulnerabilities.
Education
Bachelor of Science - Information Assurance and Cybersecurity
Northern Michigan University
Marquette, MI12.2023
Minor - Information Systems
Northern Michigan University
Marquette, MI12.2023
Associate of Arts - Networking and System Administration
Bay de Noc Community College
Escanaba, MI05.2022
Skills
- SIEM Platforms: Pillr (proprietary), Elastic Stack (ELK)
- Log Analysis & Threat Detection
- Security Incident Triage & Escalation
- Firewall & Syslog Integration Support
- Ticketing Systems: Freshdesk, OTSM
- Security Monitoring & Alert Tuning
- Windows & Linux OS Administration
- Virtual Machine Management (VMware, Hyper-V)
- Network Security & Threat Intelligence
- Collaboration with Dev, Threat Hunting, and Sales Teams
- Technical Support & Customer Success for MSPs
- Phishing, Brute Force, and Malware Investigation
- CompTIA CySA Certified (Cybersecurity Analyst)
- Documentation & Process Standardization
- Cybersecurity Compliance & Best Practices
- TCP/IP, DNS, Syslog, and Security Protocols
Certification
- CompTIA CySA+ ce Certification
- CompTIA Security+ ce Certification
- 98-367:MTA: Security Fundamentals
- 98-366:MTA: Networking Fundamentals
- 98-349:MTA: Windows® Operating System Fundamentals
Timeline
SOC / MDR Technical Support Specialist
OpenText
08.2023 - Current
Cybersecurity and Business Systems Intern
Northcross Group
05.2023 - 08.2023
Bachelor of Science - Information Assurance and Cybersecurity
Northern Michigan University
Minor - Information Systems
Northern Michigan University
Associate of Arts - Networking and System Administration
Bay de Noc Community College
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