Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garrick Brooks

Liberty,SC

Summary

Dynamic and results-driven professional with extensive experience at GBS Supply and Lowe's Home Improvement, adept in customer relationship building and sales pipeline management. Excelled in developing new business and fostering strong client relationships, leading to significant account growth. Skilled in project coordination and negotiation, consistently exceeding performance goals. Demonstrates a goal-oriented mindset and a commitment to delivering exceptional customer service. Accomplished Sales Representative with solid sales history and in-depth construction experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.

Overview

15
15
years of professional experience

Work History

Inside Sales Coordinator

GBS Supply
08.2019 - Current
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
  • Conducted thorough market research to identify new opportunities for growth within niche sectors, driving strategic expansion initiatives forward successfully.
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Participated in ongoing training programs to enhance industry knowledge and stay current on market trends.
  • Provided exceptional customer service, resulting in a significant decrease in customer complaints.
  • Managed portfolio of accounts and consistently generated strong annual sales.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Managed friendly and professional customer interactions.
  • Developed new accounts by marketing company product and offering value-added services.
  • Answered average of 30 incoming customer calls daily.

Project Manager

CDI CONTRACTING
01.2018 - 07.2019
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Project Specialist Exteriors

Lowes Home Improvement Warehouse
12.2009 - 01.2018
  • Finalized sales deals and contracts.
  • Managed territory budget to support development of regional and territory leads.
  • Followed up with customers about customer service.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
  • Identified upsell opportunities within existing accounts through attentive relationship management skills which led to increased customer spending over time.
  • Generated detailed reports on sales activities regularly for review by senior management.
  • Visited clients to sell Exterior home renovation products for the Exterior portion of a house, I.E. Siding, Windows, Doors, Roofing, HVAC Systems, Whole home generators, Decking materials, Insulation, Gutters,.
  • Continuously improved personal selling skills through ongoing training, self-assessment, and professional networking events.
  • Negotiated contracts with clients to secure profitable deals while adhering to company policies and guidelines.
  • Improved customer satisfaction levels by addressing concerns promptly and offering personalized solutions tailored to their needs.
  • Delivered monthly sales forecasts to management, contributing to informed decision-making processes.
  • Collaborated with marketing teams to develop promotional materials that effectively conveyed product value propositions.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Enhanced client satisfaction through effective communication and timely resolution of issues.
  • Effectively managed risks associated with each exteriors project by conducting thorough assessments before starting any work.
  • Coordinated with vendors and suppliers for the procurement of materials, maintaining high-quality standards.
  • Negotiated contracts with subcontractors to secure favorable terms that benefited both parties involved in the execution of an exteriors project.
  • Maintained comprehensive documentation of all aspects of exterior projects for reference purposes or audits later on.

Education

High School Diploma -

Lyman High School
Longwood, FL
06.1991

Skills

  • Effective Time Management
  • Goal-oriented mindset
  • Sales Presentations
  • Customer Service
  • Driven
  • Relationship building and management
  • Product Knowledge
  • Sales expertise
  • Project Coordination
  • Product Sales

Timeline

Inside Sales Coordinator

GBS Supply
08.2019 - Current

Project Manager

CDI CONTRACTING
01.2018 - 07.2019

Project Specialist Exteriors

Lowes Home Improvement Warehouse
12.2009 - 01.2018

High School Diploma -

Lyman High School

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Garrick Brooks