Accomplished professional with a proven track record in security and operations management, notably at Excel Security Corporation. Expert in emergency management and staff leadership, enhancing operational efficiency and safety. Skilled in relationship building, I've significantly improved customer satisfaction and team productivity. Holds a Security Guard License, underscoring a commitment to maintaining secure environments. Very open to learning new skills and thrive to be skilled at it.
Hi, I’m
Garrick Campbell
Brooklyn,NY
Summary
Overview
16
years of professional experience
Work History
Excel Security CorporationNew York, NY
Security Officer
05.2018 - 07.2024
Job overview
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Building Security ServicesNew York, NY
Operations Supervisor
06.2013 - 05.2018
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Compiled training materials for new employees and tracked skill development.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Howard Johnson Hotel Queens, NY
Airport Shuttle Driver
03.2014 - 12.2014
Job overview
- Handled diverse customer situations calmly and professionally, addressing concerns and resolving issues in a timely manner.
- Streamlined communication between dispatchers and drivers using GPS technology, contributing to efficient operations during peak travel periods.
- Promoted company loyalty program to customers leading to increased repeat business over time.
- Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.
- Provided excellent service under challenging weather conditions, ensuring passengers reached their destination safely and comfortably.
- Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
- Contributed to company reputation for punctuality by consistently arriving at pick-up locations on time or ahead of schedule.
- Fostered a welcoming environment within the shuttle, engaging passengers in conversation when appropriate and respecting their privacy when desired.
- Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
- Assisted passengers with luggage and other items, loading and unloading with care.
NYC Parks DepartmentNew York, NY
CSA Worker
04.2013 - 10.2013
Job overview
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Maintained a clean and organized store environment for optimal customer experience
- Greenscape Landscaping and restoring parks after hurricane Katrina, maintenance in nyc parks while keeping it clean for civilians
Petland DiscountsBrooklyn, NY
Assistant Manager
10.2008 - 09.2012
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Franklin K. LaneQueens, NY
GED from Art Education
09.2004
University Overview
Skills
Relationship building and management
Timeline
Security Officer
Excel Security Corporation
05.2018 - 07.2024
Airport Shuttle Driver
Howard Johnson Hotel
03.2014 - 12.2014
Operations Supervisor
Building Security Services
06.2013 - 05.2018
CSA Worker
NYC Parks Department
04.2013 - 10.2013
Assistant Manager
Petland Discounts
10.2008 - 09.2012
Franklin K. Lane
GED from Art Education
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