Summary
Overview
Work History
Education
Skills
Certification
Evening Phone
References
Timeline
Generic

Garrie Tom

Fairfield

Summary

Information Technology Specialist with extensive experience at Internal Revenue Service, focusing on FISMA compliance and risk governance. Proven track record in leading teams and implementing process improvements, achieving enhanced security measures and greater stakeholder involvement. Skilled in Splunk analytics, facilitating effective communication and collaboration across departments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Information Technology Specialist (INFOSEC)

Internal Revenue Service
Fairfield
12.2024 - Current
  • Grade: 14
  • Supervisor Name: Louis Abreu
  • Supervisor Contact: 772-446-8610
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Lead the IRS DIRA process for public-facing web applications that require authentication and determine the assessed assurance level and implementation assurance level
  • Coordinate and lead Executive Briefings to present the results of the DIRA assurance levels to the executives of transactions
  • Provide authoritative guidance to any stakeholders who were in questions and/or needed clarification
  • Manage the 5 DIRA contractor staffs for day-to-day workflows
  • Lead the process improvement and implementation of DIRA program

IT Program Manager

Internal Revenue Service
Fairfield
02.2023 - 12.2024
  • Grade: 14
  • Supervisor Name: Adrienne McManus
  • Supervisor Contact: 704-548-4534
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Provide Authorizing Official (AO) support to meet FISMA requirements
  • Act as a liaison among UNS, IT SPMO, and Cybersecurity to meet FISMA requirements
  • Coordinate with other IT organizations to ensure a consistent security posture
  • Provide guidance to UNS personnel on security related topics
  • Lead all FISMA related activities for assigned GSS during the FISMA Annual Security Control Assessment

Infor Tech Spc (Policy & Planning) Security Lead

Internal Revenue Service
Fairfield
11.2022 - 02.2023
  • Grade: 14
  • Supervisor Name: Robert McKenzie
  • Supervisor Contact: 240-613-1391
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Coordinate Web Apps PMO activities related to adherence to Cybersecurity policy and processes
  • Direct and oversee technical activities, setting priorities, providing guidance and direction
  • Establish objectives and methods to ensure the Service's and Treasury's business mission, goals, and objectives are met

Management And Program Analyst

Internal Revenue Service
Fairfield
07.2021 - 11.2022
  • Grade: 13
  • Supervisor Name: Melvin Thomas
  • Supervisor Contact: 240-613-2583
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Coordinate and host conference calls for auditors and impacted stakeholders
  • Ensure artifact due dates and artifact requirements descriptions are clearly and timely communicated to impacted stakeholders

Information Technology Specialist

Internal Revenue Service
Fairfield
02.2021 - 07.2021
  • Grade: 13
  • Supervisor Name: Paul Smith
  • Supervisor Contact: 816-499-4445
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Coordinate and host conference calls for auditors and impacted stakeholders
  • Ensure artifact due dates and artifact requirements descriptions are clearly and timely communicated to impacted stakeholders

Infor Tech Spec (Security)

Internal Revenue Service
Fairfield
09.2019 - 02.2021
  • Grade: 12
  • Supervisor Name: James Koslosky
  • Supervisor Contact: 631-977-4108
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Reviewed proposed new systems, networks, and hardware/software for implementation through Security Change Management
  • Assist with Cybersecurity operating systems compliance application programs

Infor Tech Spc (Secrty)

Internal Revenue Service
Fresno
09.2017 - 09.2019
  • Grade: 11
  • Supervisor Name: James Koslosky
  • Supervisor Contact: 631-977-4108
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Assisted in processing security change requests that all business units in the IRS use to make changes to current IT systems and projects
  • Tracked all FISMA applications and determined the tier levels and appropriate classification and FISMA boundaries of the applications used within the IRS and Treasury

Information Technology Specialist

Internal Revenue Service
Oakland
09.2017 - 09.2017
  • Grade: 9
  • Supervisor Name: Michael Patterson
  • Supervisor Contact: 302-286-1502
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Assisted with migrating data from counsel servers to virtual servers
  • Worked ticket request for shared drive access and verified access permissions

Information Technology Specialist (Customer Support)

Internal Revenue Service
Oakland
06.2014 - 09.2017
  • Grade: 9
  • Supervisor Name: Ederlyn Suriaga
  • Supervisor Contact: 408-283-1608
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Provided customer support to IRS employees and contractors daily via the telephone and with remote tools
  • Reset LAN Passwords and unlock LAN accounts via WEBAD

Information Technology Specialist (Customer Support)

Internal Revenue Service
Oakland
05.2017 - 07.2017
  • Grade: 11
  • Supervisor Name: Francisco Fuentes
  • Supervisor Contact: 559-456-5547
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Provided 2nd level support for IRS employees and contractors daily via the telephone and with remote tools
  • Reset LAN Passwords and unlock LAN accounts via WEBAD interface

Information Technology Specialist (Customer Support)

Internal Revenue Service
Oakland
12.2013 - 06.2014
  • Grade: 9
  • Supervisor Name: Alex Chan
  • Supervisor Contact: 510-907-5441
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Re-imaging of desktop and laptop computers following the IRS set guidelines
  • Installed and modified COTS and IRS application software

Information Technology Specialist (Customer Support)

Internal Revenue Service
San Diego
06.2012 - 12.2013
  • Grade: 9
  • Supervisor Name: Claire Traylor
  • Supervisor Contact: 213-576-4111
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Re-imaging of HP desktop and laptops with Symantec and Altiris deployment software
  • Provided customer and project support to a variety of Business Units

Information Technology Specialist

Internal Revenue Service (Abbtech)
Las Vegas
02.2008 - 11.2011
  • Supervisor Name: Camille Briseno
  • Supervisor Contact: 801-620-6586
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Acted as desktop support lead for the Las Vegas post of duty
  • Serviced 500 customers and 3 remote sites

Support Center Analyst/ Technical Systems Analyst

MGM Mirage
Las Vegas
11.2007 - 05.2009
  • Supervisor Name: Martin Lapiska
  • Supervisor Contact: 702-599-6145
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Provided critical support in the Command Center and coordinating with various IT departments
  • Conducted site surveys, order site preparation, performed backups and conducted testing

Microcomputer Specialist/Tech II

Datatrac Information Services
College Station
12.2004 - 06.2006
  • Supervisor Name: Matthew Mcgarr
  • Supervisor Contact: 979-458-1005
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • FSIS USDA Help desk support
  • Hardware and software support on technical support help-desk

Technical Support Team Leader

Texas Digital Systems
College Sta
06.2004 - 12.2004
  • Supervisor Name: Joshua Phillips
  • Supervisor Contact: 979-696-0485
  • Can Contact Supervisor: True
  • Hours Per Week: 50
  • Supervised and was responsible for 3 junior technicians
  • Supported Accuview and Wenview display boards

Senior Technical Support Technician II

Decision One
Bryan
11.2002 - 12.2004
  • Supervisor Name: Robert Rich
  • Supervisor Contact: 979-774-2718
  • Can Contact Supervisor: True
  • Hours Per Week: 40
  • Worked as a 2nd Level Technical Support Representative for Internet connectivity and billing issues
  • Resolved technical issues and provided call backs for issues Level One Technicians could not resolve

PC Tech

Universal Computer Systems
College Station
07.2000 - 08.2001
  • Supervisor Name: John Rhubottom
  • Supervisor Contact: 979-595-2626
  • Can Contact Supervisor: True
  • Hours Per Week: 35
  • Responsible for troubleshooting, repairing, configuring and upgrading various hardware components and computer systems
  • Installed and configured numerous software packages and operating systems

Education

Some College Coursework Completed - Network Administration

Blinn College
Bryan, TX, United States
08.2004

Some College Coursework Completed -

Central Texas College
Killeen, TX, United States

Skills

  • Information assurance policy management
  • Federal information security compliance
  • E-government and paperwork elimination
  • E-authentication initiatives
  • Federal information processing standards
  • NIST special publications
  • NIACAP certification processes
  • FISMA inventory management
  • Risk governance and authorization
  • Incident response strategies
  • Splunk enterprise analytics
  • Qualys vulnerability management
  • Rational tool suite expertise
  • Microsoft Office proficiency
  • Project management with MS Project
  • Effective communication skills
  • Interpretation and analysis skills
  • Proactive initiative and organization
  • Attention to detail and professionalism
  • Information security
  • Network security
  • FISMA compliance
  • Risk assessment
  • Vulnerability management
  • Project management
  • Technical documentation
  • Stakeholder engagement
  • Process improvement
  • Team leadership
  • Decision making
  • Staff education and training
  • Effective communication
  • Analytical thinking
  • Regulatory compliance
  • Relationship building
  • User training
  • Analytical and methodical
  • Issue troubleshooting
  • Team collaboration
  • Identify needs
  • Root-cause analysis
  • Process improvement implementation

Certification

  • Help desk Analyst Certification, 03/30/06
  • Microsoft Certified Technology Specialist, 12/17/07
  • Windows Server 2008 Active Directory: Configuration, 12/17/07
  • Windows Server 2008 Applications Infrastructure: Configuration, 12/17/07
  • Windows Server 2008 Network Infrastructure: Configuration, 12/17/07
  • Microsoft Certified Systems Administrator: Security, 08/30/07
  • Microsoft Windows Server 2003, 08/30/07
  • Microsoft Certified Systems Engineer: Security, 08/30/07
  • Microsoft Certified Systems Engineer, 08/27/07
  • Microsoft Windows Server 2003, 08/27/07
  • Microsoft Certified Systems Administrator, 08/11/07
  • Microsoft Windows Server 2003, 08/11/07
  • Microsoft Certified Professional, 08/02/07

Evening Phone

979-571-1941

References

References available upon request.

Timeline

Information Technology Specialist (INFOSEC)

Internal Revenue Service
12.2024 - Current

IT Program Manager

Internal Revenue Service
02.2023 - 12.2024

Infor Tech Spc (Policy & Planning) Security Lead

Internal Revenue Service
11.2022 - 02.2023

Management And Program Analyst

Internal Revenue Service
07.2021 - 11.2022

Information Technology Specialist

Internal Revenue Service
02.2021 - 07.2021

Infor Tech Spec (Security)

Internal Revenue Service
09.2019 - 02.2021

Infor Tech Spc (Secrty)

Internal Revenue Service
09.2017 - 09.2019

Information Technology Specialist

Internal Revenue Service
09.2017 - 09.2017

Information Technology Specialist (Customer Support)

Internal Revenue Service
05.2017 - 07.2017

Information Technology Specialist (Customer Support)

Internal Revenue Service
06.2014 - 09.2017

Information Technology Specialist (Customer Support)

Internal Revenue Service
12.2013 - 06.2014

Information Technology Specialist (Customer Support)

Internal Revenue Service
06.2012 - 12.2013

Information Technology Specialist

Internal Revenue Service (Abbtech)
02.2008 - 11.2011

Support Center Analyst/ Technical Systems Analyst

MGM Mirage
11.2007 - 05.2009

Microcomputer Specialist/Tech II

Datatrac Information Services
12.2004 - 06.2006

Technical Support Team Leader

Texas Digital Systems
06.2004 - 12.2004

Senior Technical Support Technician II

Decision One
11.2002 - 12.2004

PC Tech

Universal Computer Systems
07.2000 - 08.2001

Some College Coursework Completed - Network Administration

Blinn College

Some College Coursework Completed -

Central Texas College

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Garrie Tom