Garriett Edaakie
Zuni,NM
Summary
I have a strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability. while respecting and honoring the values of Santa Ana Pueblo and its neighboring tribes. I look forward to becoming an integral part of the Information Systems department and sharing my knowledge and experiences in troubleshooting, networking, systems management, universal access to information and services for all clientele.
Overview
20
20
years of professional experience
Work History
Computer Systems Specialist
McKinley County
10.2017 - Current
- Assisted in the evaluation of emerging technologies to identify potential opportunities for organizational growth or process improvement initiatives.
- Supported VoIP system and served as backup support technician for escalated issues.
- Conducted semi-annual preventive maintenance of each desktop computer component and printer at assigned locations.
- Maintained a high level of customer satisfaction by implementing user feedback into future system improvements or modifications.
- Coordinated with vendors to procure hardware, software licenses, and other resources necessary for successful project completion.
- Improved end-user experience by providing timely and effective technical support and training on system usage.
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
Network Specialist III
Zuni Public School District
04.2015 - 06.2017
- Third tier of support for Zuni Public School District Technology Department
- Under general supervision, provided technical and hardware problem resolution to all end-users utilizing the district infrastructure
- Provided additional assistance to Network Specialist I and Helpdesk technicians as needed
- Clearly communicated technical solutions in a professional manner
- Maintain the school district servers, and network infrastructure at 8 locations within the community
- Implemented new ideas to benefit the district, schools, and students of Zuni Public School District.
Helpdesk Technician II
Rehoboth McKinley Christian Health Care Services
10.2012 - 04.2015
- Second Tier Level of support for RMCHCS Hospital
- Under the I.T
- Director supervision, I provided technical software and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment, clearly communicates technical solutions in a user-friendly and professional manner.
Helpdesk Technician II
Pueblo of Sandia
04.2008 - 08.2012
- Second tier level of support for Tribal Government
- Under general supervision, provides technical software and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment, clearly communicates technical solutions in a user-friendly and professional manner
- Assist Tribal Government System Analyst II
- Document, tracks, and monitors all computer system work requests to ensure a timely resolution to end=users.
Network Specialist II
Zuni Public School District
08.2006 - 04.2008
- Second tier of support for Zuni Public School District Technology Department
- Under general supervision, provided technical and hardware problem resolution to all end-users utilizing the district infrastructure
- Provided additional assistance to Network Specialist I and Helpdesk technicians as needed
- Clearly communicated technical solutions in a professional manner.
Computer Specialist
Pueblo of Zuni
01.2004 - 01.2005
- Working under the supervision of the Information Technology Department Manager, provided customer care for end-users utilizing the pueblo's technology infrastructure.
Education
Associate's of Occupational Studies - Computer Networking and Information Technology
High Tech Institute
Phoenix, AZ01.2001
Zuni High School
Zuni, NM01.1999
Skills
- IT Infrastructure Management
- IT Asset Management
- Network Security Management
- Application support
- VoIP Systems
- Mobile Application Development
- End-user support
- System Upgrades
Professionaltrainingsandworkshops
- Windows XP, Windows 7, Windows 8, Windows 10 Operating Systems
- SchoolDude Work Order Systems
- Trackit Work Order Systems
- IHS RPMS System
- CISCO CCENT Routing and Switching
- KACE Management System
- Microsoft Multipoint
- CISCO VoIP Phone Systems
- CISCO Access Point Systems
- VMware vSphere
Timeline
Computer Systems Specialist
McKinley County
10.2017 - Current
Network Specialist III
Zuni Public School District
04.2015 - 06.2017
Helpdesk Technician II
Rehoboth McKinley Christian Health Care Services
10.2012 - 04.2015
Helpdesk Technician II
Pueblo of Sandia
04.2008 - 08.2012
Network Specialist II
Zuni Public School District
08.2006 - 04.2008
Computer Specialist
Pueblo of Zuni
01.2004 - 01.2005
Associate's of Occupational Studies - Computer Networking and Information Technology
High Tech Institute
Zuni High School
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