GARRIMA SINGH
Round Rock,TX
Summary
I have been working as Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Have always shown great customer skills by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Customer Service Representative
Lambas Royal Indian Foods Corporation
08.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Kept customer spaces clean, neat and organized for maximum appeal.
- Fulfilled customers' special requests for merchandise and delivery times.
Administrative Assistant
US Department Of Commerce (US Census Bureau)
02.2020 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Screened visitors and issued badges to maintain safety and security
Education
Masters in History - History
University of Delhi India
Jesus And Mary College05.1998
Skills
As a customer service associate good customer service has always been my top priority which definitely requires lot of patience, good customer service skills which I believe I have fully got my hands on
- Administrative support
- Excellent Written and Oral Communication
- Complaint Handling
- Social media knowledge
- Customer Service
- Cash Handling
- Good Communication Skills
Certification
Medical Assisstant
English, Hindi, Punjabi
I can read and write and understand all three languages.
Languages
Hindi
Professional Working
Timeline
Retail Customer Service Representative
Lambas Royal Indian Foods Corporation
08.2020 - Current
Administrative Assistant
US Department Of Commerce (US Census Bureau)
02.2020 - 07.2020
Masters in History - History
University of Delhi India
Medical Assisstant
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