Summary
Overview
Work History
Skills
Timeline
Generic

Garrin Watson

Rocklin,CA

Summary

Proven leader with extensive experience in emergency services and operations management, notably at Thunder Valley Casino Resort. Excelled in staff development and process improvement, enhancing team productivity and customer satisfaction. Skilled in strategic planning and interpersonal communication, adept at fostering teamwork and achieving significant efficiency gains.

Overview

19
19
years of professional experience

Work History

Cashier Assistant

Costco
11.2024 - Current
  • Meet customer needs through polite, friendly and attentive service.
  • Maintaine a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Cleane, sweep, mop, and disinfect shop area to maintain customer safety and health.
  • Work with other associates to support cashiers and management needs.
  • Demonstrate flexibility by working various shifts including weekends, holidays or evenings when required.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Address and resolve complaints quickly to maintain customer satisfaction.
  • Collaborate with team members to maintain a positive work environment and boost employee morale.
  • Efficiently maintained outside parking lot appearance and notified management of safety concerns promptly.
  • Understanding of personal abilities and skills and asked for assistance when needed.
  • Assessment of outside needs for carts and member assistance and notification to management for assistance support.

Storage Facility Manager

Tri City Self Storage
11.2024 - Current
  • Evaluate facility operations and personnel for safety and health regulations compliance.
  • Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Oversee finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conduct regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Conduc inspections of facility grounds, external structure, systems and equipment.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
  • Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
  • Handle tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Prepared reports and schedules with accuracy.

Internal Maintenance and Uniforms Supervisor

Thunder Valley Casino Resort
08.2023 - Current
  • Oversaw 60 team members in daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Effectively conducted orientation training, re-trainings, interviews, and progressive discipline and investigations and the termination process.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.

Firefighter EMT

CAL FIRE
04.2014 - 12.2018
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Improved public awareness and education on fire safety practices through community workshops and school programs.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.

Firefighter EMT

Diamond Springs El Dorado Fire Protection District
12.2012 - 06.2016
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
  • Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
  • Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Conducted fire drills and trained new recruits in use of firefighting equipment.

FireFighter EMT

United States Forest Service
05.2011 - 12.2012
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
  • Implemented fitness program for fire station, boosting physical readiness and team morale.
  • Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
  • Assisted in prevention of fires through public education programs.

Firefighter EMT

Mount Shasta City Fire
08.2008 - 12.2012
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Improved public awareness and education on fire safety practices through community workshops and school programs.

Front Desk Receptionist

Mount Shasta Physical Therapy
08.2008 - 12.2012
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed approximately 30 incoming calls per day from customers.

Physical Therapist Aide

Cameron Park Physical Therapy
04.2006 - 07.2008
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Educated patients and their families on proper home exercises, ensuring that they understanding importance of adherence to prescribed regimens for optimal recovery.
  • Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
  • Enhanced patient recovery by supporting physical therapists in providing therapeutic exercises and treatments.
  • Expedited appointment scheduling processes, enhancing clinic workflow and reducing wait times for patients seeking physical therapy services.
  • Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
  • Managed 20 incoming calls and emails or faxes per day from clients.

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Processes and procedures
  • Schedule development
  • Staff management
  • Goal oriented
  • Customer service
  • Completion of the Supervisory Skill Builders program with Certificate

Timeline

Cashier Assistant

Costco
11.2024 - Current

Storage Facility Manager

Tri City Self Storage
11.2024 - Current

Internal Maintenance and Uniforms Supervisor

Thunder Valley Casino Resort
08.2023 - Current

Firefighter EMT

CAL FIRE
04.2014 - 12.2018

Firefighter EMT

Diamond Springs El Dorado Fire Protection District
12.2012 - 06.2016

FireFighter EMT

United States Forest Service
05.2011 - 12.2012

Firefighter EMT

Mount Shasta City Fire
08.2008 - 12.2012

Front Desk Receptionist

Mount Shasta Physical Therapy
08.2008 - 12.2012

Physical Therapist Aide

Cameron Park Physical Therapy
04.2006 - 07.2008

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Garrin Watson