Garrisha Crews
Ansonia,CT
Summary
Diligent healthcare professional with solid background in patient services providing outstanding support to both patients and healthcare professionals. Successfully managed patient interactions and coordinated scheduling for medical appointments. Demonstrated strong communication and problem-solving skills to enhance patient experiences and streamline office operations.
Overview
9
9
years of professional experience
Work History
PSS/PCA
Advanced Radiology Consultants
04.2024 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Complete patient admission process accurately and efficiently
- Scan documents accurately
Direct Care Counselor
St. Vincent's Special Needs
08.2017 - Current
- Supported clients during community outings, helping them develop social skills and independence while ensuring their safety.
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
Residential Counselor
Kennedy Center
03.2016 - Current
- Responsible for the care of clients and maintenance of their living environment
- Assist with daily life and soft-skills development
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Medical Receptionist
Griffin Faculty Physicians
06.2023 - 03.2024
- Answer over 50 phone calls a day and deal with face-to-face inquiries efficiently
- Forward incoming email and mail correspondences to the correct practitioner
- Check patient insurance, demographic, and health history to keep information current
- Increased the utilization of an online check-in process that reduced patient wait times by 25%
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
General Studies -
Housatonic Community College
Bridgeport, CT11.2024
Graduated -
Derby High School
Derby, CT06-2011
Skills
- HIPAA compliance
- Patient services
- Customer service
- Data entry
- Call center experience
- Professional telephone demeanor
- Paperwork processing
- Insurance verification
- Patient confidentiality
- Medical terminology
- Document and records management
- EPIC
Timeline
PSS/PCA
Advanced Radiology Consultants
04.2024 - Current
Medical Receptionist
Griffin Faculty Physicians
06.2023 - 03.2024
Direct Care Counselor
St. Vincent's Special Needs
08.2017 - Current
Residential Counselor
Kennedy Center
03.2016 - Current
General Studies -
Housatonic Community College
Graduated -
Derby High School
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