Garrison Bratton
Flower Mound,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
Level 2 Technician - Support Desk Resource
Centrada Solutions
08.2020 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Expanded knowledge of technical networking, troubleshooting various hardware and protocol issues.
Level 2 Technician - On-site Resource
Centrada Solutions
07.2019 - 08.2020
- Set up and controlled user profiles and access levels for each end user to protect important data.
- Tested desktop images to identify issues and make necessary modifications.
- Managed hardware inventory, collection and distribution to end users
- Coordinated with project management staff to assist with new technical project implementations
- Developed team communications and information on procedures related to onsite work with the client
- Cultivated and nurtured relationships with customers in key end user roles to create an environment of good customer service.
Level 1 Technician
Centrada Solutions
08.2018 - 07.2019
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Engaged in proper workflow of the ticketing system through various departments
Online Storefront Manager
YAGI INC
08.2016 - 07.2017
- Directing the flow of data for products from acquisition to website store front.
- Monitoring and responding to customer concerns and questions through ticketing system and direct emails.
- Implemented SAAS products to organize data from inventory acquisition all the way to storefront sales and shipping.
Server
REDROCK CANYON GRILL
11.2017 - 08.2018
- Create a dining experience for guests
- Trained in office work such as basic accounting as head server
Server
NEXT BISTRO AND VINO BAR
08.2015 - 08.2016
- Uphold high standard of customer experience.
- Cultivated warm relationships with regular customers.
Education
Completed coursework towards Software Engineering -
MILWAUKEE SCHOOL OF ENGINEERING
MILWAUKEE, WISCONSINCOMPTIA A+ Certification
Skills
- Expert knowledge of computer hardware
- Strong familiarity with service industry POS and PMS systems
- Implementing security measures such as MFA
- Proficiency in Bash scripting
- Familiarity with Java/C#/python coding
- IP Services and Network Operations
- Port Security Knowledge and Network Troubleshooting
- Verbal and Written Communication
- Reporting and documentation
- Customer service
- COMPTIA A Certified
Timeline
Level 2 Technician - Support Desk Resource
Centrada Solutions
08.2020 - Current
Level 2 Technician - On-site Resource
Centrada Solutions
07.2019 - 08.2020
Level 1 Technician
Centrada Solutions
08.2018 - 07.2019
Server
REDROCK CANYON GRILL
11.2017 - 08.2018
Online Storefront Manager
YAGI INC
08.2016 - 07.2017
Server
NEXT BISTRO AND VINO BAR
08.2015 - 08.2016
Completed coursework towards Software Engineering -
MILWAUKEE SCHOOL OF ENGINEERING
COMPTIA A+ Certification
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