Garry Burton

I am a hardworking and dedicated associate who has been with Amazon for two years. I currently serve as a Process Guide (PG) for VRETS, where I oversee daily operations and take full ownership of my area.
Operational Excellence: I maintain the floor and staging areas, load trucks, and ensure all work is processed efficiently. I played a key role in improving our ROOT score by staying on top of dwells and proactively clearing the floor.
Leadership & Accountability: I monitor AAs to ensure they stay on task and that work is being completed. I direct associates on priorities so we can see consistent progress in VRETS. When expectations aren't being met, I address it head-on and hold associates accountable.
Communication & Collaboration: I have strong communication skills and make it a priority to keep everyone updated — including leadership and the other shift — so we're all aligned. I ensure that shift-to-shift handoffs are clear and nothing falls through the cracks.
Problem Solving: When issues arise, I deep dive into the situation to fully understand the root cause before working toward a resolution. I don't just address symptoms — I look for long-term fixes.
Prioritization & Multitasking: I am well-rounded and able to manage multiple assignments at once. When I have a list of tasks, I prioritize based on urgency and importance while making sure everything is completed by the end of my shift.
Training & Development: As a Learning Ambassador, I train AAs on proper processes and walk them through each step to ensure they understand the work and can perform it correctly.