Results-driven Business Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
23
23
years of professional experience
Work History
Insurance Agency Owner
Allstate Insurance Co
Stone Mountain, GA
10.2010 - 06.2022
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Devised and deployed 3M in sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Operations Manager
SunTrust
McDonough, GA
01.2005 - 12.2010
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Planned and resourced 25 personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Operations Officer
Wachovia Bank
Hapeville, GA
12.2000 - 12.2005
Maintained constructive client and vendor relationships.
Implemented processes that simplified procedures and reduced average processing time.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Collaborated with executives and management to review projected revenue and adjust resources accordingly.