Garry Dinkin
Fredericksburg,VA
Summary
Quality Control Specialist with a proven track record in enhancing customer satisfaction and project delivery by 30% at Stephens Engineering Co., Inc. Utilized inspections, vendor negotiations, and continuous improvement strategies to drive operational efficiency. Expertise in multitasking, SLA management, and strong leadership skills contributed to elevated team performance and compliance standards. Committed to fostering a culture of excellence through proactive problem-solving and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and quickly responding to questions and inquiries. Demonstrates a positive attitude and readiness to adapt to different situations.
Overview
29
29
years of professional experience
Work History
Quality Control Technician
Chenega MIOS
Lorton, VA
11.2019 - 01.2020
- Supporting Social Security Administration (SSA) Special Notice Options - Document Quality Control
- Conducted inspections to meet the standards set by the organization
- Identified errors in document structure, headings, reading order, images, charts and tables, and any other document accessibility issues
- Maintained auditing documentation
- Conducted frequent quality and compliance reviews of production work.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Maintained accurate records on product inspection results and reported findings to management team.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
Quality Control Technician
Strativia LLC
Largo, MD
05.2017 - 10.2019
- Supporting Social Security Administration (SSA) Special Notice Options: Document Quality Control.
- Conducted inspections to meet the standards set by the organization
- Identified errors in document structure, headings, reading order, images, charts and tables, and any other document accessibility issues
- Maintained auditing documentation
- Conducted frequent quality and compliance reviews of production work.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Maintained accurate records on product inspection results and reported findings to management team.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
Quality Control Technician
F-Concepts Inc.
Vienna, VA
07.2016 - 04.2017
- Supporting Social Security Administration (SSA) Special Notice Options: Document Quality Control.
- Conducted inspections to meet the standards set by the organization.
- Identified errors in document structure, headings, reading order, images, charts, tables, and any other document accessibility issues.
- Maintained auditing documentation.
- Conducted frequent quality and compliance reviews of production work.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Maintained accurate records on product inspection results and reported findings to management team.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
Dispatch Representative / Project Coordinator
Covad Communications
Herndon, VA
07.2003 - 04.2008
- Managed the scheduling for more than one hundred field service technicians, providing DSL and T1 to over 500,000 commercial and residential customers throughout the United States.
- I organized and assigned a high volume of installation and service calls for a nationwide integrated voice and data communications provider.
- Received, recorded, and distributed work orders to service crews upon customers' requests for service.
- Expedited requests to prioritize tasks within Service Level Agreements.
- Answered questions and resolved concerns for customer support.
- Participated in regular team meetings to discuss performance, strategies, and goals.
Operations Manager
Intermedia Communications
Reston, VA
12.1999 - 06.2000
- Coordinated the daily tasks of three technicians who performed all moves, adds, and changes to a Nortel PBX in 4 Washington, DC area facilities
- Lead approved technology deployments and upgrades
- Managed the installation of Norstar (Nortel) Phone Systems from cradle to grave while coordinating with local service branches and customer project managers
- Performed site visits and inspections to ensure work progressed according to established specifications
- Guided employees on understanding and meeting changing customer needs and expectations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with team leaders on quality audits.
Project Coordinator
Williams Communications Solutions
McLean, VA
06.1998 - 11.1999
- Managed installation of Norstar (Nortel) Phone Systems from cradle to grave while coordinating with local service branches and customer project managers on a 15-week schedule
- Coordinated installation project kick-off meetings and site surveys
- Directed on-site vendor staff installation project tasks
- Assessed, monitored and reported on work progression.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Managed communication channels between various teams involved in the execution of complex projects.
Project Manager / Field Technician
NACC Technologies
Rockville, MD
05.1995 - 11.1995
- Scheduled and performed post-installation site surveys to verify the operational status of satellite equipment.
- Performed diagnostics on, and programming of, Motorola satellite equipment and circuits in MCI Points of Presence, Central Offices, and other locations throughout the US.
- Communicated with clients and team members during the infrastructure build-out phase of Skytel’s two-way paging network.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Provided guidance to team members regarding tasks assigned to them.
- Conferred with project personnel to identify and resolve problems.
Customer Support Manager
Stephens Engineering Co., Inc.
Lanham, MD
04.1994 - 04.1995
- Managed Call Center and three customer support agents
- Performed contract analysis for cost, price, and deliverables
- Initiated and executed changes in contracts and customer databases
- Reviewed service tickets for financial and mathematical accuracy
- Pitched in to help with office tasks during busy periods and staff absences.
- Conducted regular meetings with team members to discuss progress and areas for improvement.
- Drove customer escalations to resolution by engaging directly with clients.
Vendor Manager
Stephens Engineering Co., Inc.
Lanham, MD
04.1992 - 04.1994
- Liaison with field service and marketing departments for customer and contract issues.
- Solicited vendors for products and services through Requests for Proposals.
- Monitored vendor performance against established standards, such as delivery schedules or quality requirements.
- Purchased maintenance, stock hardware parts, and peripheral devices.
- Prepared and entered purchase orders, provided comparison cost quotes, and interfaced with technicians and customers to verify delivery.
- Reviewed service tickets for mathematical accuracy.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Maintenance Dispatch Coordinator
Stephens Engineering Co., Inc.
Lanham, MD
04.1991 - 04.1992
- Received and dispatched requests for service for the United States Army worldwide (CONUS and OCONUS), on the AWSCEM (Army Wide Small Computer and Equipment Maintenance) contract with the initial primary focus working with locations in Germany
- Communicated with the customer help desks and primary vendors through phone calls during normal business hours.
- Created trouble tickets to dispatch to required technicians.
- Recorded and maintained files or records of customer requests, work or services performed.
Education
B.S. - Liberal Studies
Salisbury University
Salisbury, MDSome College (No Degree) - Accounting And Finance
Northern Virginia Community College
Annandale, VASkills
- Inspections and reviews
- Continuous improvement
- Quality control coordination
- Customer relations specialist
- Maintaining compliance
- Vendor evaluation
- Vendor negotiations
- Multitasking Abilities
- SLA management
- Call center management
- Project scheduling
- Project tracking
- Processes and procedures
- Meeting facilitation
References
References available upon request.
Timeline
Quality Control Technician
Chenega MIOS
11.2019 - 01.2020
Quality Control Technician
Strativia LLC
05.2017 - 10.2019
Quality Control Technician
F-Concepts Inc.
07.2016 - 04.2017
Dispatch Representative / Project Coordinator
Covad Communications
07.2003 - 04.2008
Operations Manager
Intermedia Communications
12.1999 - 06.2000
Project Coordinator
Williams Communications Solutions
06.1998 - 11.1999
Project Manager / Field Technician
NACC Technologies
05.1995 - 11.1995
Customer Support Manager
Stephens Engineering Co., Inc.
04.1994 - 04.1995
Vendor Manager
Stephens Engineering Co., Inc.
04.1992 - 04.1994
Maintenance Dispatch Coordinator
Stephens Engineering Co., Inc.
04.1991 - 04.1992
B.S. - Liberal Studies
Salisbury University
Some College (No Degree) - Accounting And Finance
Northern Virginia Community College
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