Garry Johnson
Security officer
Baltimore,MD
Summary
Seasoned Security Officer and Field Supervisor with a proven track record at Watkins Security Agency Inc. Expert in CCTV surveillance and crisis management, demonstrating superior customer service and problem-solving skills. Achieved a significant reduction in security incidents through effective threat assessment and team leadership.
Overview
5
5
years of professional experience
Work History
Security Officer
Woodland Job Corps Center
03.2023 - 06.2024
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Feild Supervisor
Watkins Security Agency Inc
11.2019 - 03.2023
- Investigated issues and developed effective solutions.
- Planned and scheduled field activities according to set timelines and order of operations.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Completed site checks and leveraged computerized applications to document or record findings.
- Supervised field operations teams to complete projects within established timelines.
- Mentored team members in best practices to increase sales performance.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
- Monitored employee performance for compliance with regulations and policies.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Developed and maintained positive relationships with clients and other stakeholders.
- Inspected equipment and tools used for safe operation.
- Created and implemented plans to maximize efficiency of workers.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Directed projects according to schedule and quality demands.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Reduced project delays by proactively identifying and mitigating potential risks.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
- Improved project completion rate with meticulous oversight of field activities.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Implemented safety protocols, significantly reducing workplace accidents.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
Education
High School Diploma
Stratford Career Institute
Saint Albans, VT10.2008
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Crisis Management
- Emergency Management
- Theft prevention training
- Personnel screening
- Investigation documentation
- Crime prevention methods
- Report Generation
- Operations Management
- Arrest procedures
- Military experience
- Law enforcement background
- Crisis intervention training
- Criminal Investigations
- Identification verification
- First aid and CPR certified
- Screening wands
- High level of integrity
- Premises patrol
- Security systems knowledge
- Alarm monitoring
- Investigative skills
- Entrance control
- Surveillance expertise
- Interior and exterior patrol
- Fire safety training
- Shift work experience
- Checkpoint management
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security Protocols
- Security procedures knowledge
- First Aid Certified
- Reporting skills
- ID Verification
- Emergency awareness
- Event security
- Patrol techniques
- Keen observer
- De-Escalation Techniques
- English fluency
- Security operations experience
- Perimeter security
- Sensitive information handling
- Personal security
- Knowledge of supervisory concepts
- Legible report writing
- Alarm systems
- Report Preparation
- Superb surveillance skills
- Vehicle inspections
- Traffic Control
Military
United States Army
Feb. 1977- June1983
Timeline
Security Officer
Woodland Job Corps Center
03.2023 - 06.2024
Feild Supervisor
Watkins Security Agency Inc
11.2019 - 03.2023
High School Diploma
Stratford Career Institute
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