Garry Leonard
Oregon,Ohio
Summary
Accomplished Branch Manager with a proven track record at Great Lakes Rental & Equipment Service LLC, enhancing customer satisfaction and branch profitability through effective operations management and relationship building. Skilled in team supervision and sales development, achieving consistent revenue growth. Demonstrates exceptional decision-making and customer service abilities, driving significant improvements in performance metrics. Self-directed sales with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
Work History
Branch Manager
Great Lakes Rental & Equipment Service LLC
04.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Assessed employee performance and developed improvement plans.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Rental Manager
West Equipment Company
06.2012 - 01.2015
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Fostered positive relationships with rental customers, addressing concerns promptly and professionally to maintain satisfaction levels.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Executed sales and marketing initiatives to increase revenue for company.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Rental Manager
Moriarty Machinery Co. (Howard T Moriarty Co.)
09.2005 - 06.2012
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between rental customers through mediation efforts when necessary.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Fostered positive relationships with customers, addressing concerns promptly and professionally to maintain satisfaction levels.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Executed sales and marketing initiatives to increase revenue for company.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
General Manager
A-One Multi Service Inc
06.1984 - 06.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Rossford High School
05.1988
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Operations Management
- Decision-Making
- Relationship Building
- Team Player
- Sales management
- Sales Development
- Goals and performance
Accomplishments
I played organized hockey from 1974 to 1991.
I played organized baseball from 1976 to 1986
Timeline
Branch Manager
Great Lakes Rental & Equipment Service LLC
04.2021 - Current
Rental Manager
West Equipment Company
06.2012 - 01.2015
Rental Manager
Moriarty Machinery Co. (Howard T Moriarty Co.)
09.2005 - 06.2012
General Manager
A-One Multi Service Inc
06.1984 - 06.2005
High School Diploma -
Rossford High School
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