Summary
Overview
Work History
Education
Skills
Timeline
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Garry Smith

Miami,FL

Summary

Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.

Overview

9
9
years of professional experience

Work History

Insurance Recruiter

BIG Insurance group
Miami , FL
11.2023 - 07.2024
  • Assisted in the development of onboarding processes for new hires.
  • Organized recruiting events to attract qualified insurance professionals.
  • Identified creative methods for sourcing passive candidates from various networks.
  • Maintained a database of potential applicants by networking and cold calling prospects.

Manufacturing Production Associate

Tropical roofing Products
Hallandale, FL
01.2022 - 03.2023
  • Supported coworkers with tasks related to assembly line operations.
  • Provided input on possible improvements for streamlining production methods.
  • Identified problems with production lines and took corrective action as needed.
  • Performed routine maintenance on production machinery and equipment.
  • Operated various pieces of equipment such as grinders, drill presses, saws.
  • Participated in training sessions regarding new technologies or processes.
  • Followed safety protocols while operating equipment or handling hazardous materials.
  • Maintained quality standards throughout the manufacturing process.
  • Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
  • Performed daily maintenance and cleaning on machinery.
  • Calibrated tools and instruments used during the manufacturing process.
  • Adjusted machine settings to improve product quality and efficiency.
  • Inspected components for defects and irregularities before assembly.
  • Tracked production records and reported any discrepancies to management.
  • Tested finished goods to ensure they met customer specifications prior to shipment.
  • Assisted in the assembly of parts for production machines.
  • Completed job orders by following instructions from supervisors or team leads.

Customer Service Representative

Alorica
Miami Lakes , FL
03.2015 - 12.2017
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

Some College (No Degree) - Marketing

Florida Memorial University
Opa-locka, FL

Skills

  • Networking expertise
  • Interviewing techniques
  • Social media proficiency
  • Cold-calling
  • Client management
  • Performance Tracking
  • Negotiation abilities
  • Candidate Sourcing
  • Process Improvement
  • Talent management
  • Resume scanning
  • Outbound Calling
  • New Hire Orientation
  • Candidate Selection
  • Startup recruitment
  • Team Collaboration
  • Microsoft Office expertise
  • Recruiting and Sourcing
  • Time Management

Timeline

Insurance Recruiter

BIG Insurance group
11.2023 - 07.2024

Manufacturing Production Associate

Tropical roofing Products
01.2022 - 03.2023

Customer Service Representative

Alorica
03.2015 - 12.2017

Some College (No Degree) - Marketing

Florida Memorial University

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Garry Smith