Garry Williams

• Contracted out to St. Louis Public Schools to install and maintain the Mitel phone systems for the St. Louis Public School District. I maintain these systems 24/7, locally and remotely.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Tested new software and hardware prior to deployment.
• Performed troubleshooting and repaired peripheral devices such as Mitel phone systems and peripheral cabinets and end user phones.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Monitored systems in operation and quickly troubleshot errors.
• Installed and configured operating systems and applications.
• Developed and implemented preventive maintenance procedures.
• Created user accounts and assigned permissions.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Configured hardware, devices, and software to set up work stations for employees.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured systems according to prescribed software and hardware frameworks.
• Configured and tested new software and hardware.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Monitored system performance to identify potential issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.
• Delivered services to customer locations within specific timeframes.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Learned and adapted quickly to new technology and software applications.
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts. I maintain the St. Louis Public School's phone system 24/7, locally and remotely.
• Worked well in a team setting, providing support and guidance.
• Developed strong communication and organizational skills through working on group projects.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Gained strong leadership skills by managing projects from start to finish.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Excellent communication skills, both verbal and written.
• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Routed and integrated technical and electrical components for projects
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Performed preventative maintenance to keep tools and equipment functional.
• Collaborated with other departments to facilitate successful project completion.
• Reduced project completion time with efficient resource allocation and effective communication strategies.
• Illustrated potential obstacles when conducting site assessments for planned projects.
• Provided input to team lead regarding areas for process and procedural improvement.
• Still passionate about learning and committed to continual improvement.

• Installed and maintained the phone systems in 90 buildings across the St. Louis Public Schools district.
• Install the first computer labs in the district school buildings and maintained all the wiring and jack connections.
• Conducted regular preventive maintenance on equipment and wiring.
• hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Patched software and installed new software versions.
• Performed troubleshooting and repaired peripheral devices.
• Streamlined IT support processes, resulting in increased productivity within the department.
• Monitored systems in operation and quickly troubleshot errors.
• Broke down and evaluated user problems, using personal expertise, and probing questions.
• Managed system-wide operating phone system and software deployments as well as related software upgrade problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Configured systems according to prescribed software and hardware frameworks.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Generated reports to track performance and analyze trends.
• Monitored system performance to identify potential issues.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Passionate about learning and committed to continual improvement.

• Service Manager and Technician. Was over several techs that called me for help and questions on jobs.
• Worked with customers and job bids for wiring installation and phone system installs.
• Bench technician that repaired down to board level repairs with oscilloscope and several different meters.
• Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
• Analyzed installations and current infrastructure, assessing areas in need of improvement.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

• Hired in as a Field Computer Tech to wire computers. This was just before Cat. 5 wiring.
• Connected coaxial cables in offices for network, Connected Tolken Ring connections and several others.
• Started wiring Category 5 connections in the early 90's, when this was just beginning. Wired several colleges in the St. Louis region, Washington University, Harris Stowe, and Fontbonne College for a few.
• Did computer connections in offices and schools.
• Wired Ladue School district.
• Maintained the service work on these building and any repairs.

Flew offshore every day to work on microwave and two-way radios, to install telephone communications offshore. This was the beginning of early cell phone use offshore with microwave links to Souther Bell.

Installed Harris Farinon Microwave equipment and tied into two-way radio equipment to setup a land line phone, on oil and gas platforms, via the microwave link onshore to Southern Bell Company.