Garry Paulter

• Spearheaded AR, Credit, and Collections operations for a $600M portfolio, achieving a 15% reduction in DSO over 24 months
• Implemented automated workflows using the Bectran platform, enhancing cash application processes
• Improved response time by 30% through automation of credit approvals and monitoring, increasing efficiency
• Designed KPI dashboards in Excel and Power BI for real-time tracking of AR aging trends, cash collections, and write-offs
• Led a dispersed team of 18, improving employee retention by 20% with structured 30/60/90-day training plans
• Achieved 90%+ current AR percentages through strategic collection campaigns and collaboration with Sales teams
• Played a key role in the Accenture partnership, training remote teams in India and developing SOPs to address process gaps
• Developed trend analysis reports for the 4100 Las Vegas region, improving regional performance by addressing a 25% spike in past-due AR

• Managed a $350M portfolio, achieving a 20% reduction in DSO within 18 months through High Radius software and mobile payment applications
• Supervised and mentored a team of 22 credit analysts, achieving 95%+ collection rates with clear performance metrics
• Authored a comprehensive credit policy manual, reducing disputes by 15% with standardized processes
• Automated bankruptcy claims and unclaimed property reporting, improving compliance timelines by 40%
• Partnered with NACM to utilize real-time credit data, reducing credit risk by 10% across key accounts

• Oversaw end-to-end process, including client acquisition, marketing, and sales. Presented at public events to distribute promotional materials and marketing collateral. Hired, trained, and mentored employees. Managed all facets of contract development, including analysis and negotiation. Conducted credit review of customers by utilizing payment patterns and consumer credit repositories. Directed multiple concurrent processes and prioritized to meet all deadlines. Negotiated with attorneys, collection agencies, and creditors. Maintained accurate financial statements and billing invoices for customers. Reconciled invoicing issues as necessary and created credit memos to ensure timely collection. Build relationships with customers to foster trust and future referrals.
• Created and prepared all legal compliance and settlement letters
• Developed policy manual for all office procedures related to credit policies
• Implemented enhancements to existing systems to improve accuracy and efficiency

Supervised credit department. Reviewed new credit applicants and assessed risk to establish open line of credit. Reconciled disputed / unpaid invoices issuing credits and/or adjustments as necessary to collect outstanding debts. Conducted annual credit review of current customers within portfolio by utilizing payment patterns, D&B, Experian Business, and consumer credit repositories. Managed accounts receivable portfolio and maintained DSO within company standards. Selected, trained, and managed performance of analysts and collectors as well as provided annual review and metrics. Prepared annual department budget in consultation with executive director and treasurer. Maintained accurate financial statement monthly/quarterly closings. Create clear and concise communication for customer of cash reconciliation and open invoices to expedite payment.

• Organized all supporting information for annual audit
• Oversaw reconciliation of bank and merchant credit card accounts and associated GL accounts
• Created department manual for all procedures related to credit policies and audit processes
• Facilitated quarterly and annual testing process
• Implemented enhancements to accounts receivable systems to improve accuracy and efficiency

I oversaw the credit and accounts receivable department, including a $50,000,000 AR portfolio. I maintained and balanced accounting general ledgers monthly, directed departmental activities related to monthly, quarterly, and year-end closings, and prepared and maintained documents/records required for Sarbanes-Oxley. I also prepared Accounts Receivable Aging Reports and managed collection activity, organized allowance for doubtful accounts each period for appropriate accruals, provided guidance and coaching to staff, and reconciled accounts as necessary. I researched past due invoices working with customers to provide adequate resolution for disputes and collectability. I also selected, trained, and managed the performance of direct reports. I implemented a direct electronic payment system (EBP), introduced new collection strategies for the department that resulted in a reduction of losses from the prior year, and coordinated a company-wide ACH project for more timely payments and reduction of DSO.