Garsa Abdu

- Developed a custom application using Power Apps and Power Automate** to optimize the customer support ticketing process.

- Collaborated closely with the customer support team** to gather requirements and understand pain points, focusing on improving efficiency and reducing response times.

- Designed a responsive and user-friendly interface** using Power Apps, integrating seamlessly with Verizon's existing systems such as Salesforce and Microsoft Dynamics CRM.

- Utilized front-end technologies** such as HTML, CSS, and JavaScript to enhance the user interface and ensure a smooth user experience.

- Implemented automated workflows** using Power Automate to trigger notifications and updates across platforms whenever support tickets were created or modified.

- Overcame technical challenges** including data synchronization issues and authentication complexities through rigorous testing and collaboration with Verizon's IT team.

- Enhanced the application's functionality** by integrating it with Verizon's backend systems and ensuring data consistency and reliability.

- Achieved significant results** including reduced ticket resolution times and improved communication between support agents and customers.

- Gained proficiency in programming languages** like C# and JavaScript, leveraging them to customize and extend Power Platform capabilities.

- Expanded technical skills** in Power Platform development, user-centric design, and enterprise-level integration challenges.

- Designed and developed customized solutions** using Power Apps and Power Automate to streamline internal processes at Capital One.

- **Collaborated with various departments** including HR, Finance, and Operations to gather requirements and understand business needs.

- **Utilized front-end technologies** such as HTML, CSS, and JavaScript to enhance the user interface and ensure a seamless user experience in Power Apps.

- **Implemented Power Platform solutions** to automate workflows, reduce manual effort, and improve operational efficiency across different business units.

- **Integrated Power Apps** with existing systems such as SharePoint, SQL databases, and third-party APIs to ensure data consistency and seamless information flow.

- **Utilized advanced Power Automate capabilities** to create complex approval workflows and notifications, enhancing decision-making processes.

- **Provided technical expertise** in troubleshooting and resolving issues related to Power Platform applications, ensuring minimal disruption to business operations.

- **Continuously improved solutions** by gathering user feedback, conducting testing, and iterating on designs to optimize performance and usability.

- **Maintained documentation** of Power Platform solutions, including design specifications, user guides, and change logs to facilitate knowledge sharing and support future enhancements.

- **Collaborated with IT security teams** to ensure compliance with company policies and data protection regulations when developing and deploying Power Platform solutions.

- Participated in training sessions to educate end-users and stakeholders on using Power Apps and Power Automate effectively, empowering them to leverage the tools for maximum productivity.

-Designed and implemented custom SharePoint solutions** at Home Depot, leveraging SharePoint Online and SharePoint Server to improve collaboration and document management.

- **Developed and maintained SharePoint sites** with custom workflows, lists, libraries, and web parts to meet business requirements and enhance team productivity.

- **Utilized SharePoint Designer and Microsoft Power Automate** (formerly Flow) to automate business processes and workflows, integrating with other Microsoft 365 services.

- **Customized SharePoint Online using SharePoint Framework (SPFx)** to create modern and responsive web parts, enhancing the user experience and functionality.

- **Integrated SharePoint with Microsoft Teams** to facilitate seamless collaboration and information sharing across departments within Home Depot.

- **Deployed Microsoft Power Apps** to create custom business applications integrated with SharePoint lists and libraries, enhancing data visualization and user interaction.

- **Utilized Microsoft Power BI** to create interactive dashboards and reports, providing actionable insights based on SharePoint and Power Platform data.

- **Implemented Microsoft Dynamics 365** for CRM functionalities, customizing forms, workflows, and business processes to align with Home Depot's sales and customer service needs.

- **Utilized front-end technologies** such as HTML, CSS, JavaScript (including frameworks like React or Angular) to enhance SharePoint and Power Platform applications.

- **Provided technical support and training** to end-users and stakeholders, ensuring smooth adoption and effective utilization of SharePoint and Power Platform solutions.

- **Ensured compliance** with Home Depot's IT policies and security standards when developing and deploying SharePoint and Power Platform solutions.

- Documented technical designs, configurations, and troubleshooting steps** to maintain a knowledge base and facilitate ongoing support and enhancements.

• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Debugged complex software issues, leading to a more stable product release.
• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.